Client Engagement Manager

Pay Range: $61,700.00 - $77,100.00 USD Annual
Brink's Texas License #C00550

About Brink's: The Brink's Company (NYSE:BCO) is a premier global provider of innovative cash and valuables management, digital retail solutions, and ATM managed services. Our diverse clientele includes financial institutions, retailers, government agencies, mints, jewelers, and various commercial operations across 51 countries.

We prioritize building partnerships that secure commerce and value a culture of engagement that embraces diverse backgrounds, ideas, and perspectives. We are committed to creating a sense of belonging where all team members feel respected, safe, and valued.

Job Description

About the Role: We are on the lookout for a proactive and relationship-driven Client Engagement Manager who will play a pivotal role in nurturing partnerships with our banking partners. This individual will enhance the client experience and drive referral activity, thus contributing to the success of our sales organization.

Location: Remote USA

Pay: Base Salary $80,000 - $106,000 + Sales Incentive Plan (Commission)

If you have a customer-focused mindset, exceptional organizational skills, and thrive in a fast-paced virtual environment, this role is ideal for you. You will have the opportunity to build lasting relationships, solve challenges, and drive growth.

Key Responsibilities:
• Client Relationship Management:
• Conduct monthly check-ins and virtual meetings with banking partners to maintain strong relationships and drive referrals.
• Act as the primary point of contact for referred clients to ensure satisfaction and retention.
• Guide clients through onboarding, educating them on our varied products and services.
• Maintain transparent communication throughout the onboarding and sales journey.
• Promptly address and resolve client issues, escalating when necessary.
• Build long-term, trusted relationships with banking partners and their retail teams.
• Prepare and distribute monthly leads and performance reports, logging communications in Salesforce.
• Sales Support & Lead Management:
• Work collaboratively with sales representatives to follow up on leads and advance opportunities.
• Track and manage lead status in Salesforce, ensuring proper attribution to referring partners.
• Analyze lead conversion data to identify bottlenecks and propose improvements.
• Optimize communication strategies based on referral performance insights.
• Operational Excellence:
• Oversee day-to-day operations of the partner program, including onboarding and referral tracking.
• Proactively seek referrals from satisfied clients and promote our referral bonus program.
• Coordinate with regional sales reps to drive engagement through personalized follow-ups.
• Maintain accurate Salesforce records, ensuring timely updates and documentation.

Ideal Candidate Profile:
• Strong communication and interpersonal skills.
• Experience with CRM platforms (Salesforce preferred).
• Excellent organizational and time-management skills.
• Confident in presenting virtually to partners and clients.
• Background in customer success, partnerships, or sales is a plus.
• Analytical thinker with a process improvement mindset.
• Detail-oriented and client-focused.

What's Next? Thank you for considering a career with Brink's. To apply, complete the entire application process, including answering all prescreening questions and providing your eSignature. You will receive an email confirming the receipt of your application, and we will notify you if you qualify for the position.

Brink's is an equal opportunity/affirmative action employer, and all qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, ****** orientation, gender identity, genetic information, or any other characteristic protected by law. We are also committed to a drug-free workplace.

Build a Career with Purpose at Brink's

For over 165 years, Brink's has been a trusted leader in secure logistics and cash management solutions. Today, we continue to innovate, driven by technology and purpose. Join us to experience a culture of collaboration, innovation, and continuous learning where you can grow and make an impact. If you're seeking a career that marries purpose with performance, Brink's is the place for you.