BNT cromwell - customer service represantative

Bapcor Ltd is Asia Pacific’s leading automotive provider of aftermarket accessories, equipment, service and solutions. We host one of the widest ranges of car parts in the world, with brands including Burson, Autobarn, Midas, Truckline, Premier Auto Trade and Baxters.

We’re more than just automotive — we’re a dynamic, purpose-led organisation powered by people. Our Melbourne-based corporate team plays a critical role in shaping the strategy and success of the Bapcor Group.

In joining our team, you’ll be welcomed into a supportive business that spans more than 1,000 locations with over 5,000 team members across Australia, New Zealand and Thailand. We are passionate about our team, with safety and inclusivity at the forefront of everything we do. We’re also passionate about our customers, products, and living our values of:

Doing the right thing

Being in it together

Giving a damn

Getting it done


Job Description

Full Job Description

If you’ve got great customer service skills, a full NZ license and a passion for car parts, we’ve got the job for you!

We’re on the lookout for a customer service superstar to join our team – someone who can not only deliver outstanding service but also help our customers choose the right parts to get the job done.

What the role involves:

Serving trade customers at the counter and over the phone
Helping customers find the right vehicle parts and solutions
Picking, packing, and processing customer orders accurately
Spotting opportunities to upsell or recommend related products
Building strong relationships with our loyal customer base

Qualifications

What you’ll bring:

Customer service experience (automotive or trade industry experience is a big plus)
Computer skills are a must (basic excel skills are advantageous)
A genuine interest in cars, or parts
Strong communication skills and a positive, can-do attitude
Ability to work in a fast-paced environment and keep things accurate
A team-first approach – everyone pitches in here!
Why join BNT? If you haven’t heard (word spreads fast), BNT is an awesome workplace. Apart from a great culture, you get:

Your birthday off every year
A paid volunteer day annually
Free breakfast every morning
Competitive salary + incentives for results
Exceptional discounts on our products
A flat structure where you’ll work alongside senior leaders
Career growth opportunities with our parent company, Bapcor, which operates across NZ, Australia, and Southeast Asia
This is a full-time role, Monday to Friday (8 am – 5 pm) with alternate Saturday mornings.



Additional Information

We pride ourselves on our inclusive work environment, and encourage applications from people of all ages, cultures, gender identity, abilities and backgrounds, providing a recruitment experience that’s fair, free from bias and accessible. If you need to inquire about reasonable accommodation for the application process, please email careers@bapcor.com