Patient Services Administrator (Medical Reception)

Patient Services Administrator (Medical Reception)
Newtown Medical Centre – Newtown, Wellington
Healthcare & Medical – Medical Administration
Full-Time

Newtown Medical Centre is a busy urban general practice serving approximately 9,000 enrolled patients in the Newtown community. Our team supports a diverse patient population, and we value staff who are welcoming, respectful, and comfortable working with people from many cultures and backgrounds.

We are looking for a Patient Services Administrator to join our reception and administration team in a full-time capacity. This role combines front desk reception with general administrative duties and plays an important part in the overall patient experience.

About the role

You will work alongside our reception team, nurses, and doctors to help ensure the clinic runs smoothly and patients are supported when they contact or visit the practice.

Typical responsibilities include:

Welcoming patients and visitors to the clinic
Answering phones and responding to patient enquiries
Booking appointments and managing clinician schedules
Processing patient payments and completing daily cash-ups
Maintaining accurate patient records in Medtech Evolution
Supporting general administrative tasks across the practice
This is a full-time role (40 hours per week), rostered across the clinic’s operating hours Monday to Friday, 7:45am – 5:00pm. We offer flexibility in start and finish times.

About you

We are looking for someone who is organised, reliable, and enjoys working with people in a busy healthcare environment.

You will ideally have:

Excellent customer service and communication skills
The ability to remain calm and professional in a fast-paced setting
Strong attention to detail and accuracy
Good computer skills (Outlook, Word and Excel)
The ability to work both independently and as part of a team
Empathy and professionalism when working with patients
Experience with Medtech Evolution or working in a healthcare setting is preferred but not essential; training will be provided.

What we offer

A supportive team environment
Training and ongoing development
The opportunity to contribute to a well-established community medical practice
Competitive hourly rate based on experience and skills
Applicants must have the legal right to work in New Zealand. To apply, please send your CV and a brief cover letter to: ryan.ego@newtownmc.co.nz

Job Types: Permanent, Full-time

Expected hours: 40 per week

Benefits:

Professional development assistance
Work Location: In person

Application Deadline: 26/04/2026