Freight Forwarding - Customer Service Executive - BNE- new

Customer Service Executive I Brisbane
Work with a close-knit and friendly team
Salary package up to $80,000 + Super

NEW ROLE! Customer Service Executive

Your New Company
This company is emerging as one of Australia's leading independent global logistics providers, delivering a complete range of import, export, and integrated logistics services throughout Australia and New Zealand. Composed of trusted agents and partners, they operate in all major ports to ensure flexible, reliable, and responsive single-source solutions.

Your New Role- Customer Service Executive

Your job duties & responsibilities as a Customer Service Executive include but are not limited to the following:
Maintain Portfolio of clients as assigned.
Maintain Client Work Instructions and request changes with Client Implementation for SOP amendments.
Order follow-up using in-house systems
Monthly / Quarterly Rates maintenance for key customers based on the Account Manager’s instructions.
Handling quotations, and costings to win business
Handle customer inquiries and help as required
Manage order status reports / In transit reports for clients
What you will need to succeed
Thorough understanding and experience within freight forwarding
Customer Service Executive experience
Good communication and interpersonal skills, with the ability to communicate effectively both verbally and in writing
Customer service driven attitude with the ability to find efficient solutions for the customer
Ability to understand and improve processes and IT system settings in order to understand and map complex customer requirements
Highly motivated, proactive attitude, taking preventive actions with the goal of customer retention
Innovative, demonstrate initiative, and be highly adaptive to the changing environment
Co-operative working style, informing internal stakeholders/departments pro-actively
Ability to build and maintain relationships with clients
Time management and prioritization skills
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your resume, or call Thomas Hunter now at 0437 537 710.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion.