Team Member

Our mortgage services business encompasses the end-to-end cycle of Stamping, Settlement and Registration (SSR), Cheque Directions, Records Management and Mortgage Processing. The Team Member’s role is responsible for completing process delegated roles within the end-to-end services. Clients range from large, medium, and small financial institutions, mortgage managers, conveyancers and solicitors.


Purpose of the Role:
The position may cover one or more parts of the whole end-to-end process. In order for a business unit to cater to varying volumes and client demands, it is expected that a Team Member can be requested to complete any part of the workflow or work between any team in the site.

This position plays a critical role in ensuring that tasks within a workflow are completed efficiently, accurately and with minimal risk and loss to the organisation within the appropriate service levels.

The role requires working with other peers from the site and other states to achieve D&D Property Division objectives and goals.

Key Responsibilities

Complete work in the climate of high quality, accuracy, efficiency and continuous improvement by:
Completing detailed work based on established guidelines, processes and procedures, in line with quality standards
Completing daily workflow queues
Develop an understanding of customer requirements; company policies and procedures; and statutory and regulatory requirements
Maximising individual productivity and quality results
Adherence to process requirements, using checklists, manuals, and established procedures
Managing file matters with minimal errors in order to minimise risk and reporting errors
Completion of required compliance modules as set by D&D Property
Working with Team Leaders and Managers in identifying and assisting with the implementation of process improvements and new client initiatives as required (“there is always a better way”)
Promoting and upholding the principles of Operational Excellence and Continuous Improvement
Working with Team Leaders as required to resolve customer complaints
Understanding individuals requirements in participating in BCP Plans
Participating in and completing D&D Property Performance Management Framework (i.e. Annual Performance Process, IDPs, one on ones) to achieve business and personal KPI’s.
Complete all required training, as designated by Team Leader
Participating in effective team meetings with agenda, minutes, and action items closed out.
Participate in Reward and Recognition schemes
Understanding and participating in OHS, Fire and First Aid requirements

Skills, Knowledge & Expertise

Track record of operational administrator work experience (desirable)
Ability to positively relate to and interact with people
Experience within the property services industry desirable but not a requirement
Well-developed skills and ethos in client service and issue resolution
An understanding of online operational systems, software and workflow priorities
Key Competencies:

Working with people:
Collaborative
Helpful and supportive communication with peers and management
Delegation to others when appropriate, using training, coaching and on the job experience

Communication and Focus:
Technically and analytically focused
Communication is based on job knowledge and expertise
Essential to work within established systems, standards and procedures




Following Instructions and procedures:
Complete set of procedures and tasks before new ones are begun
Essential to follow instructions
Decision making within clearly defined job scope and based on defined policies and procedures
Delivering results and meeting Customer Expectations

About Dye & Durham
Dye & Durham is a global leader in legal technology. The company’s three categories of integrated solutions – practice management, data insights and due diligence, and client onboarding – give solicitors the essential tools they need to run their firms, from client acquisition to case management and legal accounting, and everything in between.

Trusted by thousands of legal practitioners globally, Dye & Durham helps law firms achieve more growth with less effort.