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Restaurant Brands International
Sr. Manager, Operations Execution, Burger King, US&C
Restaurant Brands International · Miami, FL, United States · via Careers At RBI
8 hours ago
Full–time
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Job description
Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Position Overview

The Senior Manager, Operations Execution – US&C is responsible for driving best-in-class operational performance and enabling consistent, high-quality execution across the Burger King US&C system. This role sits at the center of cross-functional planning and is accountable for translating strategic priorities into clear, sequenced, and executable plans for the field.

This individual helps to plan and strategize the Brand calendar, ensuring initiatives are prioritized, integrated, and delivered in a way that maximizes franchisee adoption, operational readiness, and in-restaurant execution. The role also oversees key vendor partnerships that support operational standards and execution at scale.

RBI follows a 5 day, in-office work schedule to support collaboration. Successful candidates will be expected to work onsite 5 days per week.

Responsibilities:

Translate Brand Calendar into Operational Readiness
• Partner with Marketing to understand the brand calendar, priorities, and upcoming Limited Time Offers
• Convert brand initiatives into clear operational plans, timelines, and requirements for the field teams
• Ensure restaurants are fully prepared to execute campaigns, product launches, and promotions at a high level
• Identify operational risks and readiness gaps early, and drive mitigation plans
• Drive clear communication of timelines, milestones, and expectations to field teams and franchisees

Drive Execution Excellence
• Ensure strong system-wide execution of core initiatives, including product launches, promotions, and operational changes
• Develop standardized execution tools, playbooks, and communications to support consistent delivery
• Monitor execution performance and drive accountability through data and structured follow-up

Improve System Performance
• Analyze key operational and financial metrics (e.g., sales, speed of service, guest satisfaction, restaurant profitability) to identify performance gaps
• Lead initiatives to improve throughput, simplify operations, and enhance the guest experience
• Use data and field insights to inform prioritization and continuous improvement

Partner with Franchisees, Field Teams, & Cross Functional Teams
• Act as a key partner to franchisees, influencing adoption and execution of system initiatives
• Support field teams with clear priorities, tools, and guidance to drive performance
• Incorporate franchisee and field feedback into planning and execution processes
• Serve as the central point of coordination across functions to ensure operational readiness and alignment
• Identify risks, dependencies, and trade-offs early, and drive resolution

Manage Vendor Relationships
• Own relationships with key third-party vendors supporting operations (e.g., equipment, technology, training)
• Ensure vendor deliverables align with operational needs, timelines, and quality standards
• Partner with Procurement and cross-functional teams to evaluate vendor performance, resolve issues, and drive continuous improvement
• Hold vendors accountable to SLAs, timelines, and execution outcomes

Skills and Qualifications:
• Bachelor’s degree in Business, Hospitality, or a related field.
• 5+ years of experience in large-scale restaurant operations, with a solid understanding of the QSR industry.
• Strong understanding of franchise business models and U.S. field operations
• Experience managing external vendors or agency partners in an operational or execution capacity
• Proficient in Microsoft Office (Excel, PowerPoint, Word), with familiarity in data visualization tools such as Tableau.
• Ability to analyze data, identify trends, and create actionable plans to address operational issues and improve performance.
• Strong leadership skills with the ability to influence and motivate cross-functional teams and franchise partners.
• Skilled in applying the “Plan, Do, Check, Act” methodology for problem-solving, focusing on root cause analysis and strategic solutions.
• Excellent written and verbal communication skills, with the ability to present information clearly and persuasively to diverse audiences.
• Proven ability to build relationships, collaborate effectively, and navigate large, matrixed organizations.
• Willingness to travel on an ad-hoc basis to support field operations, conduct training sessions, and implement brand standards.

#BurgerKing

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, ****** orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
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Fiserv, Inc.
Customer Service - Sr. Associate II | Miami, FL, USA
Fiserv, Inc. · Miami, FL, United States · via EFinancialCareers
24 hours ago
Full–time
Apply directly on EFinancialCareers
Job description
Customer Service - Sr. Associate II

{"description": " Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title
Customer Service - Sr. Associate II

About your role:

As a Franchise Priority Unit Associate, you will serve as a dedicated point of contact for franchise owners and multi-location operators with priority service needs. You will manage escalated cases, coordinate cross-functional resolution, and communicate clearly with stakeholders to support timely outcomes. Your work helps protect the franchise experience, strengthen client relationships, and improve confidence in Fiserv support.

What you'll do:

• Serve as a primary point of contact for franchise owners, operators, and field leadership for priority cases through phone, email, and case management tools.
• Triage incoming requests by confirming issue severity, identifying business impact, and initiating escalation paths using defined support processes and service expectations.
• Own cases from intake through resolution by gathering details, coordinating internal actions, documenting progress, and maintaining accountability for follow-up.
• Provide proactive status updates, next steps, and resolution details to franchise partners using clear, business-relevant communication.
• Conduct follow-up outreach after incidents or case resolution to confirm outcomes, reinforce trust, and identify additional support needs.
• Identify recurring issues and case trends, summarize findings, and support recommendations that improve tools, processes, or service delivery.
• Maintain accurate case documentation and follow required authentication, privacy, and data handling procedures in support systems.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you'll need to have:

• 2+ years of experience supporting customers in a call center, financial services, or similarly high-volume service environment with direct customer interaction.
• 2+ years of experience managing customer issues through resolution using case documentation, follow-up communication, and established service processes.
• Experience communicating with customers by phone, email, or case management systems while handling multiple priorities in a metrics-driven environment.
• Experience using computer-based systems and audio equipment to support customer interactions, issue tracking, and case updates.
• High school diploma, General Educational Development (GED), or equivalent combination of education, related experience and/or military experience.
Experience that would be great to have:

• Experience supporting franchise owners or multi-location operators in an escalation, service recovery, or relationship-based support environment.
• Experience coordinating with cross-functional teams to resolve complex customer issues and remove blockers.
• Experience identifying trends in case activity and supporting process, documentation, or knowledge improvements.
• Associate's Degree in business, communications, a related field, or equivalent combination of education, related experience and/or military experience.
How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental, caregiver, and military leave.
Salary Range
$36,975.00 - $50,025.00

These pay ranges apply to employees in Colorado, Hawaii, Illinois, Nevada, Rhode Island and Washington. Pay ranges for employees in other states may differ.

This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, ****** orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.", "salary_raw": "Row(double=None, string=None)"}
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Lululemon athletica
Part-Time Educator | Lincoln Road
Lululemon athletica · Miami Beach, FL, United States · via ZipRecruiter
22 hours ago
$19.00–$21.86 an hour
Part-time
Apply directly on ZipRecruiter
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Job description
Location: United States of America

State/Province/City: Florida

City: Miami Beach

Business Unit: Store

Time Type: Part-time

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Apply

Description & Requirements

Who We Are:

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.