Front Office Manager

Company Description

“Hospitality is a work of Heart” at ibis Styles Hobart

Centrally located on Macquarie Street, ibis Styles Hobart is Tasmania’s largest hotel, offering 296 rooms and positioned just a short walk from Hobart’s iconic waterfront and Salamanca Market.

We are seeking an experienced and driven Front Office Manager who is looking for more than just a job. This is an opportunity to lead a high-performing team, shape the guest experience, and make a genuine impact in a fast-paced, dynamic environment.

As Front Office Manager, you will take ownership of the day-to-day operations of the Front Office, leading your team to deliver consistently exceptional guest experiences while driving performance, engagement, and operational excellence.

You are a confident and visible leader who thrives on developing people, creating a positive team culture, and ensuring every guest interaction is memorable.

Join us and become a Heartist®.


Job Description

About The Role:

Lead and oversee all Front Office operations, ensuring exceptional service delivery and alignment with brand standards
Effective management of the Hotel Front Office operation
Take ownership of departmental performance, driving continuous improvement across service engagement, and financial outcomes
Drive key performance metrics, including RPS, NPS, loyalty enrolment, and upselling initiatives
Ensure seamless guest arrivals and departures through effective room allocation and front desk management
Liaise closely with Reservations to optimise room allocation and maximise yield
Manage VIP guests, group arrivals, and special requests to enhance satisfaction and loyalty
Oversee Front Office systems, reporting, and daily operational processes
Prepare forecasts and reports, ensuring compliance with financial, audit, and operational procedures
Lead by example by embedding Accor’s Heartist values and vision within your team
Ensure adherence to emergency communication procedures

Qualifications

About You:


Proven leadership experience within Front Office or a similar environment (minimum 2 years preferred)
Minimum 5 years front office experience
Strong operational knowledge of Front Office procedures and Opera PMS
Experience in forecasting, budgeting, and revenue management principles
Demonstrated ability to manage rosters and control labour costs to meet targets
A confident and professional leader with a strong presence and the ability to inspire teams
Exceptional communication skills, with a passion for coaching and developing others
Calm under pressure, solutions-focused, and guest-centric in your approach
Highly organised, tech-savvy, and driven by efficient systems and processes
Flexibility to work a variety of shifts, including weekends, evenings and public holidays

Additional Information

What is in it for you?

ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
“Learn Your Way” with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training
Be part of a dynamic hotel environment with a supportive and fun team
Recognition of service anniversaries and Accor Tenure Milestones
We are unable to provide sponsorship for this role, so Australian working rights are required.