HRO(HR Service)-PD

Full job description
Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Process Associate/Process Developer – HR Services Operations Coordinator- Low Medium Complexity | Transactional Execution
Role Purpose
Support transactional HR activities with high accuracy and adherence to defined processes and SLAs.
Responsibilities
Generate standard HR reports and maintain trackers
Support document creation using templates
Perform data entry, validation, and system updates
Maintain employee records and digital filing (DPA)
Handle basic HR queries and ticket routing
Monitor and distribute group mailbox emails
Support onboarding data setup and administrative tasks
Assist in payroll access and password processes
Systems Used:
Good to have: - ServiceNow, Workday, BMD; HR‑Suite; Excel; Outlook MS Teams; SharePoint
Qualifications we seek in you!
Minimum Qualifications
Bachelor’s degree in HR or a related field.
Basic HR or administrative experience and strong organizational skills
Proficiency in HRMS systems and Microsoft Excel.
Willingness to work 5 days from office in client specific shift.
Preferred Qualifications/ Skills
Preference of an understanding of Workday module
Familiarity with HRIS platforms and statutory requirements.
Strong preference for candidates with European experience.
Familiarity with enterprise service management tools (e.g., ServiceNow) is essential for this role.
Certification in HR management is a plus.