Senior Merchant Operations Manager, Retail Integrations & Aggregators

About The Team

Grocery & Retail is a fast-growing startup within Uber that enables consumers to get just about anything delivered through the Uber Eats app or UberEats.com. As a Senior Merchant Operations Manager focused on Aggregation & Integration Partnerships, you will be directly responsible for aggregator merchant performance and growth, speed to launch, and operational tooling.

About The Role

You will work cross-functionally with other teams (Product, Business Development, Account Management, Legal, Support) to lead high-impact enablement work that can scale these partnerships to drive revenue growth and operational excellence.

You will succeed in this role if you produce your best results in a team environment; you possess an insatiable appetite to learn continuously; you value ideas over hierarchy; customer obsession runs in your DNA; and you embrace complex challenges to creatively solve problems.

What You'll Do

Operational Ownership of Aggregator Integrations:
• Own end-to-end operational workflows post-partnership (i.e., account creation, storefront configuration, and integration QA)
• Ensure integration processes are scalable, reliable, and fast to deploy for new merchants

Operational Insights & Tooling
• Build dashboards and tracking to monitor merchant and aggregator performance
• Use data and field insights to identify friction and drive improvements

Merchant Performance & Growth via Aggregators
• Maximize GMV and merchant success from aggregator channels
• Identify and drive improvements in conversion, uptime, menu quality, and order flow

Speed to Launch
• Reduce time to get new merchants live via integrations
• Build repeatable processes to accelerate onboarding at scale

Cross-Functional Execution
• Partner with Product, Business Development, and Integrations teams to translate partnership agreements into operational reality
• Act as the operational lead ensuring clean handoffs from partnership through execution

Basic Qualifications:
• 5+ years of professional experience in a related field (GTM strategy, analytics, tech, operations)
• Proficiency within Excel/Google Sheets
• Proficiency within SQL (????)
• Bachelor's degree

Preferred Qualifications:
• Proficiency within AI tools with experience utilizing for data automation, business planning and more
• Previous experience with managing complex data sets
• Experience working with Product and Commercial teams
• Previous client-facing experience
• Tech industry experience

For Chicago, IL-based roles: The base salary range for this role is USD$118,000 per year - USD$131,000 per year. For New York, NY-based roles: The base salary range for this role is USD$131,000 per year - USD$145,500 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$131,000 per year - USD$145,500 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.