Claims Support Team Leader

Company

Argo Group is an underwriter of specialty insurance products in the property and casualty market. We offer a comprehensive range of products and services tailored to meet the specific coverage and claims-handling needs of businesses. Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.

Job Description

Business Title: Claims Support Team Leader

Employment Type: Full-Time

FLSA Status: Exempt

Location: In-Office

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Summary:

Join our dynamic team as a Claims Support Team Leader! We are seeking an experienced and highly capable supervisor to lead our team in enhancing our claims support services. This in-office position is available at our locations in Houston, TX, Omaha, NE, Rockwood, PA, or Richmond, VA. Embrace a collaborative culture as we work together in the office five days a week to strengthen connections and drive success.

This role reports to the AVP of Claims Support and will manage a dedicated team of Claims Assistants across our Casualty, Specialty, and Workers' Compensation Lines of Business.

Essential Responsibilities:
• Supervise, train, and mentor a small team of Claims Assistants, fostering their development and ensuring technical excellence in claims support.
• Lead the execution of claims support functions while continuously improving processes and procedures for operational excellence.
• Set performance objectives and metrics to align with department goals and evaluate team success.
• Oversee budget management for team expenditures to ensure fiscal responsibility.
• Participate in the hiring process to recruit and retain exceptional Claims Assistants committed to providing top-notch customer service.
• Act as a role model by embodying Argo Group's core values and fostering a positive and engaging work environment.
• Ensure timely and quality completion of clerical tasks assigned to a third-party vendor, SGS.
• Collaborate with Claims Management to develop strategic plans that enhance efficiency, supporting both growth and profitability goals.
• Drive continuous improvement through employee engagement, innovative processes, and technology initiatives.
• Conduct quality audits of completed tasks to ensure adherence to claims best practices and financial outcomes.
• Assist with overflow tasks from the Claims Assistants as necessary to maintain timely completion of all support work.
• Work outside of normal business hours occasionally, as needed.

Qualifications / Experience Required:
• Minimum four years of experience in claims support roles, including at least one year in a managerial capacity.
• Bachelor's degree from an accredited university or equivalent related experience.
• Strong understanding of how an insurance company operates and how this role contributes to profitability.
• Ability to make informed decisions while considering risk and compliance.
• Results-oriented with a strong focus on executing plans and achieving goals.
• Resourceful and flexible, capable of thriving in a fast-paced environment that is ever-evolving.
• Skilled in selecting and developing talented team members, fostering a shared success mindset within the team.
• Experienced in mentoring and creating development plans for team colleagues.
• Proficient in conflict resolution and maintaining healthy workplace relationships.
• Excellent communication skills, both written and verbal, with a focus on clarity and collaboration.
• Commitment to continuous personal and professional development and learning.
• Proficient in MS Office Suite and other relevant business software.
• Must be legally authorized to work in the United States.

About Working in Claims at Argo Group

At Argo Group, we value our claims professionals and the work they do. You will encounter challenging and diverse situations that present the opportunity to make a significant impact. Our Adjusters and Managers are encouraged to exercise discretion and creativity while addressing unique situations.

We maintain a flat organizational structure, allowing for close interaction with senior management, particularly in dealing with large claims. Our team operates collaboratively to resolve issues expeditiously while fostering an environment that promotes innovation. We value feedback and actively reward creative ideas.

Our commitment to diversity and inclusivity ensures a welcoming atmosphere for everyone, and we encourage talented individuals from all backgrounds to apply.

Benefits and Compensation

We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program, including health, dental, and vision coverage, a 401(k) plan with company match, paid time off, and opportunities for professional development.