Job Description
Full job description
Te mahi ki ASB | Working for ASB
At ASB, our purpose is to accelerate progress for all New Zealanders.
In Direct Channels, we bring this to life every day by making it simple and easy for customers to get help, and brilliant when it matters most — whether that’s through a call, message, or digital interaction.
We’re proud to be a team that:
Puts customers at the centre of every interaction
Delivers quality outcomes at pace
Builds trust, solves problems and make a real difference in our customers day
Te Tūranga | The Role
As a Customer Specialist in our Direct Channels (Contact Centre) team, you’ll be the frontline voice of ASB, supporting customers through moments that matter, from everyday banking to more complex needs.
Some of the key responsibilities are as follows:
Deliver simple, easy and accurate customer experiences across multiple channels
Take ownership of customer enquiries and resolve them right first time
Support customers to use digital and self‑service options where it adds value
Work collaboratively with specialist teams to achieve the right outcome for the customer
This role suits someone who enjoys pace, variety, learning, and who takes pride in delivering high‑quality service while keeping the customer at the heart of every decision.
Ngā mea kia whai angitū ahau? | What do I need to be successful?
You don’t need a background in banking. We’ll equip you with the skills and knowledge you need. What matters most is your mindset, attitude, and willingness to learn.
You’ll thrive in this role if you bring:
A positive, can‑do attitude with resilience in a fast‑paced environment
Strong communication skills (written and verbal), adapting your style to different customers and channels
Confidence using technology and the ability to learn new systems quickly
Great attention to detail and accuracy, with a focus on compliance
Strong problem‑solving skills, using judgement to make good customer decisions
A genuine desire to help people, taking ownership and seeing customer needs through to resolution
Customer service experience is helpful, but we’re just as interested in your curiosity, accountability, and desire to grow.
He aha tāu e hoki mai ai? | What will you get in return?
Direct Channels is a place where people build capability, confidence, and careers. You will also have access to the following benefits:
A supportive, inclusive team culture that values learning and recognition
Structured training and coaching to set you up for success
Opportunities to develop across Service, Sales, Messaging or Home Lending pathways
A strong focus on wellbeing, flexibility, and working smarter
Meaningful benefits like discounted banking, insurance, and parental leave top-up
Access to Your Choice benefit and Health, life and Income Protection insurances
Please consider the following before applying for this role:
In-Person attendance at a one-day assessment centre
Date: Friday, 15th May 2026
Time: 8:30am to 3:00pm
Location: ASB Bank, 33 Corinthian Drive, Albany
If successful, you must be available to start on the 29th June 2026
Able to commit a 12-week training and induction programme 5 days a week on site.
Due to the nature of Direct Channel operations, you will need flexibility to work rostered shifts (40 hours per week):
Monday - Friday: 8:00am - 8:00pm
Weekends & Public Holidays: 8:30am - 5:00pm
Me pēhea te tono | How to apply:
If we've nailed our pitch and this role sounds like it might be the one for you then please click "apply". We'd love to hear from you!
Successful candidates will be required to undertake several pre-employment checks which will include but are not limited to; Police Check, Credit Check, AML Compliance, Verification of your qualifications and may include checks both here in New Zealand and overseas.
Job details
Reference #
MC163781
Posted on
22 Apr 2026
Location(s)
Albany, Albany, Birkenhead, Browns Bay, Constellation Drive, Henderson, Devonport, Glenfield, North Harbour, Milford, Northcote, Orewa, Silverdale, Smales Farm, Takapuna, Wairau Park, WestCity Branch - Henderson, Whangaparaoa
Expertise
Customer Service / Sales, Customer Service Officer, Customer Service Specialist
Work type(s)
Full Time
Application closes on 13 May 2026 23:59
