Buisness support officer (30 hours)

At New Zealand Lone Worker, we provide innovative safety solutions designed to support people working alone across a range of industries. Our technology and services support organisations to keep their teams safe, connected, and compliant.

We’re a small, collaborative team that takes pride in delivering high-quality products and exceptional service. Underpinning our service delivery is our people and customer centric focus and a practical, solutions-driven approach, we work closely with our clients and partners to make a real difference.


Job Description

This is a varied, hands-on position at the heart of our business. As our Business Support Officer, you’ll play a key role in keeping day-to-day operations running smoothly while supporting our customers and team. This role is part time, 30 hours across 5 days.

You’ll act as the central coordination point across the business – managing enquiries, supporting customers, assisting with administration and finance, and helping ensure everything stays aligned and on track. Key responsibilities include:

Providing day-to-day administrative and operational support
Acting as the first point of contact for customers, product users, and partners
Coordinating calls, appointments, and customer enquiries
Supporting the delivery and operation of NZLW products and systems
Maintaining accurate records, databases, and reporting
Assisting with invoicing, creditors, and basic financial tasks
Supporting sales and marketing activities, including maintaining digital content
Managing office supplies, systems, and general upkeep
This is a role where no two days are the same, and where your ability to stay organised, proactive, and customer-focused will make a real impact.


Qualifications

You’re a capable, detail-oriented professional who enjoys variety and takes pride in keeping things running smoothly. You’re comfortable juggling multiple priorities and thrive in a small team where everyone pitches in. You’ll bring:

Strong administrative and organisational skills
Excellent communication – both written and verbal
Confidence using Microsoft Office or Google Workspace (especially Excel/Sheets)
Experience with databases and maintaining accurate records
Basic accounting knowledge (invoicing, reconciliation – Xero or similar is a bonus)
A proactive, problem-solving mindset
High attention to detail and strong customer focus
Flexibility and a practical, hands-on approach
Experience with digital tools, CRM systems, or social media/business platforms will be an advantage.

Additional Information

Why Join Us?

Varied, all-round role with real responsibility
Work closely with an experienced and supportive team
Be part of a growing business making a meaningful impact
Opportunity to build your skills across operations, customer support, and business coordination
If you’re looking for a role where you can make a genuine contribution and be part of a tight-knit team, we’d love to hear from you. Apply today!