Implementation Project Manager

Full job description
If residing within commutable distance to Avetta's Calgary Office located at 255 5th Ave SW, Suite 1400, Calgary, AB T2P 3G6, a hybrid schedule would be requested, (3 days in office, 2 days work from home). Remote work may be considered for those outside of commutable distance to an office.

SUMMARY

Avetta's SaaS platform connects the world's leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chair risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS subscription software is used by 85k+ active customers in over 100 countries.

Avetta's Implementation Project Manager (IPM) supports the successful delivery of client onboarding and implementation projects, partnering with customers to ensure a smooth transition onto the Avetta platform. This role manages small to mid-sized implementations or defined workstreams within larger programs, focusing on timely delivery, clear communication, and high-quality execution.

The IPM works closely with internal teams and client stakeholders to coordinate project activities, track progress, and resolve issues. This role follows established implementation methodologies and is supported by senior team members for more complex scenarios. The position offers strong growth potential into more advanced project leadership responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Client Implementation Delivery

Manage small to mid-sized client implementations or specific workstreams within larger projects.
Support client onboarding activities including kickoff meetings, timelines, and status updates.
Gather client requirements and assist in translating business needs into system configurations and setup activities.
Guide clients through standard onboarding processes, ensuring clarity on timelines, roles, and expectations.
Project Coordination & Execution

Develop and maintain project plans, timelines, and task tracking using established tools and templates.
Monitor project progress, identify risks, and escalate issues to senior team members as needed.
Coordinate cross-functional activities across Product, Engineering, Operations, and Support teams.
Ensure system configurations and setups are completed, tested, and validated prior to go-live.
Client Communication & Support

Serve as a primary point of contact for day-to-day client communication during implementation.
Provide regular status updates and ensure stakeholders are informed of progress, risks, and next steps.
Support user acceptance testing (UAT) and assist clients during go-live preparation and execution.
Help address client questions and ensure a positive onboarding experience.
Process Adherence & Continuous Improvement

Follow established implementation methodologies, tools, and best practices.
Contribute feedback to improve processes, templates, and client experience.
Maintain accurate project documentation and reporting.
Participate in team training and development activities to build implementation expertise.
PREFERRED QUALIFICATIONS:

2–4 years of project coordination, project management, or client-facing experience.
Exposure to SaaS, software implementation, or onboarding environments preferred.
Familiarity with project management tools such as Smartsheet, Jira, or Microsoft Project.
Working knowledge of implementations involving configuration, data setup, or integrations is a plus.
CAPM, PMP (in progress), or Agile certification is a plus but not required.
IDEAL EDUCATION & TRAINING:

Bachelor's degree in Business, Operations, Technology, or a related field preferred.
Interest in developing project management and client delivery skills.
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