Remote Site Service Supervisor

Full job description
Toromont Cat is looking for a Remote Site Service Supervisor to join the team! The Remote Site Service Supervisor is a key customer contact providing efficient, knowledgeable and professional customer service both personally and through strong team leadership. This leader is responsible for providing direction to the Remote and Resident Field Service Technicians ensuring consistent implementation of policies and procedures in conjunction with corporate directives, increased market share and driving customer satisfaction.

Pay Type


Full Time, Permanent


Compensation


$78,705.00 - $98,380.00


The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.


As a Remote Site Service Supervisor, YOU will experience:

Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
Working for the best in class equipment dealer and with the premium Caterpillar brand
Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
Competitive total rewards including: wages, benefits, and premiums (as eligible)
An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada
In a typical day, YOU will:

Model the way for safe, environmentally sound and healthy work behaviors in support of Toromont’s Health and Safety Policies, Programs and initiatives
Ensure all employees comply with established customer safety rules
Provide excellent customer service as key contact for remote and field service requirements and work orders to maximize productivity of remote field service operations
Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high level service
Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations
Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and redo’s
Create quotes and review and prepare invoices for internal and external customers
Manage work-in-progress (WIP) and contamination control
Investigate and report accidents or near misses
Identify and resolve issues by initiating corrective actions
Encourage continuous improvement for remote field operations through regularly scheduled meetings and associated training
Assist the PSM with the management of fixed assets and preparation for capital expenditures
Maintain maintenance on the fleet of field service trucks
Manage employees at the remote site location
Work with a sense of urgency and foster team efforts to encourage growth
Must-haves for this role:

Post-secondary education or demonstrated Caterpillar parts and service experience
Highly safety conscious with a solid technical aptitude for heavy equipment, Caterpillar, competitive product lines and current marketplace industry knowledge
Knowledge of CAT Corporate Web Navigation, DBS, SIS or experience with Toromont operations would be an asset
Valid Driver's License
About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.