Job Description
Full job description
About Us
Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly matters.
Responsibilities/Qualifications
We are looking for an experienced Salesforce RCA (Revenue Cloud Admin) / Sales Cloud Administrator to support our rapidly evolving go-to-market systems. The ideal candidate has 5+ years of hands-on Salesforce administration, strong knowledge of Revenue Cloud (CPQ, Billing, Products, Pricebooks), and excellent communication skills.
You will partner with Sales, RevOps, Product, and Customer Service teams to ensure our quoting, contracting, and revenue processes run smoothly, accurately, and scalable.
This role requires someone who excels at change management, cross-functional collaboration, and translating business needs into reliable, compliant Salesforce solutions.
Key Responsibilities
Salesforce Administration
Own day-to-day Salesforce administration for Sales Cloud + Revenue Cloud
Manage user setup, profiles, permission sets, page layouts, flows, validation rules
Monitor and resolve system issues, break/fix items, and automation errors
Maintain data integrity through audits, cleanups, and governance processes
Revenue Cloud (RCA/CPQ/Billing)
Support quoting workflows, quote templates, product catalog updates, and pricing logic
Maintain pricebooks, discount rules, bundles, and revenue schedules
Assist with CPQ configuration, validations, approvals, and contract generation
Partner with Billing/Finance on downstream integration issues
Cross-Functional Support
Act as the primary liaison between internal Stakeholders and Salesforce platform
Provide guidance on process improvements, system usage, and best practices
Collaborate with Ops, Finance, Customer Success, and Product teams
Support rollout of new features, enhancements, and training initiatives
Reporting & Analytics
Develop and maintain reports, dashboards, and analytics to provide actionable insights for leadership.
Partner with business stakeholders to translate requirements into Salesforce solutions that support KPIs and strategic goals.
Integration & Optimization
Oversee integrations between Salesforce and other enterprise systems (e.g., Microsoft D365 F&O, ServiceNow).
Implement and maintain automation tools, flows, and third-party applications to enhance functionality.
Drive continuous improvement initiatives, incorporating AI-enabled features and data governance best practices.
Qualifications
Required
5+ years of Salesforce Admin experience (Sales Cloud, Revenue Cloud, or CPQ)
Strong understanding of Salesforce data model: Accounts, Contacts, Leads, Opps, Quotes, Contracts, Orders, Products, Pricebooks
Hands-on experience with Flows, validation rules, record types, profiles, permission sets
Strong communication skills — able to work with technical and non-technical stakeholders
Experience with change management, UAT, and release governance
Ability to gather requirements and translate them into scalable solutions
Proven ability to handle multiple projects and priorities in a fast-paced environment
Preferred
Salesforce Certified Administrator (ADM-201)
Salesforce CPQ Specialist or Revenue Cloud Consultant
Experience with HubSpot, D365, TaskRay, or other billing/finance systems
Total Rewards
Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan, and several that go above and beyond – paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity, access to legal support, pet insurance, identity theft protection, an EAP (Employee Assistance Program) that includes free mental health resources/support, and more! Apply today to join us in work worth doing!
The starting salary is anticipated between $110,000 and $120,000 CAD and will be commensurate with experience.
Intrado is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Intrado maintains a Drug Free Workplace.
