Customer Support agent

A technology company in Chicago is seeking a Customer Support agent to join their team. This is an exciting 6-week, in-office opportunity located in the Loop, starting the first week of May, paying $20/hr, and scheduled Thursday, Friday, and Saturday from 8:30 AM – 5:30 PM. This is a great opportunity for someone who is technically minded, quick on their feet, and thrives in a fast-moving, problem-solving environment. Mack & Associates offers benefits including medical, PTO and 401k.

Responsibilities of the customer support agent :

• Provide top-tier customer support by addressing inquiries, resolving issues, and ensuring a seamless user experience

• Troubleshoot technical issues and confidently guide users through step-by-step solutions

• Document customer interactions and solutions accurately within internal systems

• Utilize Salesforce to track, manage, and update customer cases

• Collaborate with internal teams to escalate and resolve more complex issues efficiently

• Maintain a strong understanding of company products and services to support customers effectively

• Handle multiple customer requests simultaneously while maintaining attention to detail

• Deliver a high level of professionalism and exceptional customer service in all interaction

Qualifications of the customer support agent :

• Strong troubleshooting and problem-solving skills

• Technically minded with the ability to quickly learn new systems and tools

• Salesforce experience preferred

• Basic computer skills and overall technical proficiency required

• Ability to think quickly and adapt in a fast-paced environment

• Excellent communication skills, both written and verbal

• Highly organized with strong attention to detail

• Smart, resourceful, and able to work independently with minimal supervision

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