Operations and customer support role

Full job description
Join a fun, fast-growing company that’s thriving.

We’re building something exciting, and we’re looking for great people to grow with us. For the right person, there is a clear pathway to take on more responsibility and grow into a full-time role over time.

This role is all about keeping our operations running smoothly and making sure our customers are looked after at every step.

If you’re calm under pressure, detail-oriented, and comfortable working across systems, you’ll fit right in.

What you’ll be doing:

This is an email-based role, where you’ll be supporting our team across customer service, rentals, and day-to-day operations.

Manage customer enquiries across email and CRM, ensuring fast, clear communication
Follow up leads and guide customers through rental and purchase decisions
Coordinate orders, contracts, and internal processes to keep everything moving smoothly
Handle basic maintenance requests and log jobs for the operations team
Keep CRM and systems updated with accurate notes, statuses, and customer details
Support day-to-day operations, including deliveries, collections, and general admin tasks
Your work will ensure:

All enquiries are responded to promptly and professionally
Customer journeys run smoothly from enquiry to delivery
Our systems (Pipedrive, Zapier, Shopify) stay accurate and up to date
The team can focus on higher-level tasks without things falling through the cracks
What we’re looking for

Strong written communication skills (this is key)
Highly organised with strong attention to detail
Comfortable working across multiple systems
Proactive and able to take initiative
Calm, friendly, and solutions-focused
Able to follow structured processes accurately
Customer service, admin or support experience is a plus, but attitude and reliabilty matter most.

Hours & flexibility

20 hours per week (leading to full time for the right person)
Set shifts, with some flexibility once fully trained
Hybrid role (one day in office once trained)
You must be available for full-time hours over December/January to cover leave.
Why you’ll like this role

Supportive, organised team
A role that genuinely makes a difference to the business
Clear pathway to grow into a full-time position
Opportunity to take on more responsibility over time
You will eventually support the wider team and help cover operations during leave periods
Job Type: Part-time

Pay: $31.00 – $34.00 per hour

Benefits:

Employee discount
Professional development assistance
Work from home
Application Question(s):

How many years of experience do you have in customer-service roles?
Do you have experience managing a shared inbox or responding to customer enquiries?
How comfortable are you working independently and managing your own tasks?
Work Location: Hybrid remote in Willetton WA 6155