Quality Assurance Manager

Hobart, Australia | Full time | Home-based | R1528361

Quality Assurance Manager
IQVIA | Australia & New Zealand (Flexible Location)
Full-time | Permanent
IQVIA is a global leader in healthcare intelligence and clinical research, combining data, technology and scientific expertise to help customers drive healthcare forward. We are seeking a Quality Assurance Manager to lead and coordinate quality activities across customer accounts, functional teams and quality management systems at a regional and/or global level.
This role suits a pragmatic quality professional who enjoys partnership, influence and developing strong quality culture. Relevant industry experience is valued but not essential—we are particularly interested in candidates who bring strong judgement, communication skills and a collaborative leadership approach.
Role Overview
The Quality Assurance Manager is responsible for overseeing assigned Quality Assurance (QA) programs, supporting compliance with regulatory requirements and internal standards, and driving continuous improvement initiatives. You will provide insight and guidance to management and operational teams, manage QA oversight across projects and audits, and play a key role in training and stakeholder engagement.
Key Responsibilities
Provide guidance, interpretation and support on regulations, guidelines, corporate standards and policies
Partner with operational and development teams to assess compliance, risks and improvement opportunities
Oversee documentation, reporting and closure of quality and compliance issues
Organise and deliver quality‑related training, including GxP and QA framework education
Track and ensure appropriate follow‑up of major and critical audit findings
Review and assess policies and procedures, recommending improvements to enhance quality and efficiency
Author and maintain Quality Assurance SOPs as assigned
Advise QA leadership on system audit needs and priorities
Maintain QA databases to ensure accurate audit, reporting and follow‑up status
Host and support customer audits, mock inspections and regulatory inspections
About You
You are a confident communicator and trusted advisor who can influence across functions and seniority levels. You are solutions‑focused, comfortable managing ambiguity, and able to balance compliance expectations with business realities.
Experience & Qualifications
Bachelor’s degree or equivalent experience
Commercial Patient Support experience
Minimum 3 years’ experience in Quality Assurance or a related quality/compliance environment
Strong understanding of quality assurance principles and regulatory expectations
Excellent interpersonal, communication and stakeholder‑management skills
Strong problem‑solving, risk assessment and decision‑making capability
Ability to work independently and manage multiple priorities
Experience within pharmaceutical, healthcare, technical or regulated environments
Knowledge of pharmaceutical research and development processes
Experience delivering training or coaching others
Why IQVIA
Flexible location across ANZ
Opportunity to influence quality practices at regional and global levels
Supportive, inclusive and high‑performing culture
Exposure to industry‑leading healthcare programs and clients
Clear opportunities for professional growth and development
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.