Job Description
2x Permanent roles :
1 Permanent part-time working 19 hours per week
1 Permanent full-time | 38 hours per week
Location: Darwin, NT
Great Salary $35.41 per hour + Super + NFP Salary Packaging Benefits
Make a meaningful difference to the lives of Australians in need
Life at Mission Australia
When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.
Your Opportunity
As a Support Worker, you’ll be at the heart of helping people secure and sustain safe, stable housing. We currently have two opportunities available:
A permanent full-time role within our Tenancy Support Program, supporting individuals and families at risk of homelessness. The Tenancy Support Program assists individuals and families who are at risk of homelessness or struggling to maintain their tenancy. The program focuses on early intervention, providing practical, tailored support to help clients sustain their housing, strengthen life skills, and connect with services that promote long-term stability.
A permanent part-time role (19 hours per week) within our Housing for Young People Program in Darwin, supporting young people aged 18–25 transitioning from Out of Home Care into independent living. The Housing for Young People Program supports young people aged 18–25 leaving or who have left Out of Home Care. It provides practical support to help them access and sustain private rental housing while building the skills needed for independent living.
In both roles, you’ll work alongside clients and Case Managers to deliver person-centred support that builds confidence, stability, and long-term independence.
Your key responsibilities will be to:
Provide practical, person-centred support to participants, including assisting with appointments, transport, and day-to-day needs under supervision.
Support participants with intake, registration, and necessary paperwork to ensure smooth access to services.
Assist with the implementation of case plans that are sensitive to cultural strengths and individual needs.
Conduct participant inductions and provide outreach support as required.
Participate in group work and basic life skills coaching to support individuals and families.
Contribute to the development and smooth operation of the program through team involvement, projects, and quality improvement activities.
Engage with internal and external stakeholders to maintain strong working relationships and promote effective service delivery.
Requirements for success
Relevant diploma or certificate in a related field; some experience in a similar role is an advantage but not essential.
Current valid WWCC and driver's licence
Ability to follow policies and procedures while learning new processes quickly.
Basic administrative, written, and verbal communication skills, including familiarity with databases and mobile technology.
Strong listening skills and a positive, person-centred approach that believes in participants’ capacity to grow.
Professional approach to the role, including maintaining appropriate boundaries.
Ability to work collaboratively within a team and contribute to a supportive workplace.
A willingness to learn and develop skills while actively supporting participants in achieving their goals.
Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.
Your benefits
To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:
Rewarding work – every day you know you’re making a real difference
Not-for-profit salary packaging, reducing your tax
Free external, confidential counselling
Volunteering opportunities
Opportunity to purchase additional annual leave.
Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off
Our culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.
We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and ****** orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.
If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.
We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au
