Order Management Specialist (Chemical Industry)

Customer Service Advisor

Onsite role in Woodlands TX (Near to Houston)

12 Month Contract (Possibility of Extension)

Payrate- $27.25/hr on W2

Must Have:

Customer Order Management in a Chemical Manufacturing Environment

Where the person:
• Owns bulk product orders (not small items)
• Works closely with:
• Logistics
• Planning
• Warehouse
• Finance
• Ensures on-time delivery of bulk shipments

Business Context (CRITICAL)
• ERP:
• SAP (primary)
• Some Oracle
• Orders:
• Mostly single-line bulk orders

Shipment types:
• Truck
• Railcar
• Barge

This is VERY IMPORTANT — candidates must understand bulk movement logistics

MUST-HAVE SKILLS

1. Bulk Order Management

Candidates MUST understand:
• Large quantity shipments
• Not small package / e-commerce

2. Logistics Knowledge (VERY IMPORTANT)

Look for:
• Truck / Rail / Barge shipments
• Freight coordination
• Shipment scheduling

3. Order Constraints Understanding

Candidates must have experience with:
• MOQ (Minimum Order Quantity)
• Lead times
• Product availability constraints
• Delivery date management

4. Customer-Facing Experience (CRITICAL)

NOT call center ❌

Need:
• B2B customer interaction
• Email communication
• Order updates / issue handling

5. Cross-Functional Coordination

Must work with:
• Logistics
• Planning
• Warehouse
• Finance

6. Compliance / Risk Awareness

Nice to have:
• Audit exposure
• Documentation accuracy
• Regulated industry experience

Updated Ideal Candidate Profile

Perfect candidate comes from:
• Chemical companies
• Bulk logistics companies
• Industrial manufacturing

With:
• SAP
• Order management
• Customer coordination

This position works in a fast- passed and collaborative team environment to ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordination with other departments to resolve inquiries.

• Builds sustainable relationships, and trust with customer accounts through open and interactive communication.

• Deliver excellent customer service by being reliable, responsive, empathic & competent.

• Manages open orders by adhering to established internal processes & procedures to ensure consistency within the department.

• Establishes and maintains effective communication with customers, responding to inquiries on orders, products and assisting with general information.

• Send shipping documents to customers prior to delivery to ensure the customer has all paperwork needed to offload.

• Serves as primary point of contact with existing key accounts.

• Works with accounts from placement of order through delivery.

• Responsible to ensure alignment of customer PO details with the order (accurate legal entity, Incoterms, payments terms, pricing)

• Works closely with sales team to understand trends and identify growth opportunities and upcoming projects.

• Enters and manages non-conformance for their customer in a timely manner.

• Coordinates all internal communication to assigned accounts.

• Expert in system requirements, policies, and procedures as outlined in our quality and business management guidelines.

• Support coworkers in best practices and teamwork toward achieving exceptional customer experience.

• Acknowledge & process new purchase orders within 24 hours.

• Portrays a positive and professional image of the company and self with interacting with customers and colleagues.

• Coordinate nonconformance customer complaints to provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

• Establishes and maintains effective communication with customers, responding to inquiries about products and assisting with general information.

• Manage and optimize all processes under your responsibility taking into consideration Quality, Legality and Food Safety (if applicable) and client needs on family of products and services.

• Proactively communicate with planning, logistics, manufacturing, credit, and sales to ensure smooth delivery of orders while anticipating any issues or potential delays.

Job Requirements

• 3-5 years or relevant work experience.

• English, Bi-lingual is plus

• Proficient in Microsoft Excel, Microsoft Word, and Outlook.

• Experience with an ERP System. SAP preferred.

• Ability to resolve difficult and complex issues and to work with cross-functional departments.

• Demonstrate organizational skills.

• Demonstrate sense of urgency, flexibility, and adaptability.

• Proven ability to multi-task in a fast-paced and often high stressed environment.

• Willing to meet and exceed customer expectations daily with willingness to “own” situations as they arise.