Technical Specialist - Service Delivery

The Technical Specialist works closely with Regional Technical Manager with expanded duties as experience dictates. The individual should have a basic understanding of the general arrangement and operations of various ship types and how the main Conventions affect the construction, operation, survey, and maintenance of a ship with a working knowledge of on board maintenance and servicing requirements of life-saving and fire-fighting systems. Should be capable of timely and accurate review of incoming queries and recommendations provided by Recognized Organizations.

Duties/Responsibilities:
• Interprets IMO and other relevant codes to advise stakeholders.
• Independently assess and recommend solutions for all vessel types.
• Prepares written correspondence.

· Understand the disciplines of the Service Area, becoming familiar with the following.

o HR Policies

o IT systems and Help desk

o Trade/Corporate compliance

o Oracle vessel details

o Technical Status Board

o Ship position determination

o Where to find further information SharePoint, Teams, F:/DATA/TECH

o Standard Operating Procedures
• Review and respond to technical queries as assigned on the Technical Status Board in specific area of expertise
• Other duties as assigned
• Complexity of assignments will increase with experience.

Auditing

· Be available for travel, as needed and directed

· Ability to perform with sound judgement and logical thinking

Required Skills/Abilities:

Examples:

· Understanding of various IMO Codes and Conventions as applicable.

· Excellent verbal and written communication skills.

· Excellent interpersonal and customer service skills.

· Excellent organizational skills and attention to detail.

· Excellent time management skills with a proven ability to meet deadlines.

· Strong analytical and problem-solving skills.

· Strong supervisory and leadership skills.

· Ability to prioritize tasks and to delegate them when appropriate.

· Ability to function well in a high-paced and at times stressful environment.

· Proficient with Microsoft Office Suite or related software.

Education

Bachelor's Degree

Maritime Specific Education and Experience:

Maritime Specific Degree and Certifications.

Suitable maritime experience forming a basis for which to be further trained as an external ISM/ISPS auditor and MLC inspector on behalf of the Administrator (for example, but not limited to, experienced ex-seafaring officer, technical superintendent, qualified internal auditor, marine inspector, Class surveyor) would be an advantage.

Years of Experience:

3-5 years.

Physical Requirements:

· Prolonged periods of sitting at a desk and working on a computer.

· Must be able to lift up to 15 pounds at times.