Job Description
Hi,
The following requirement is open with our client.
Title : AWS Connect With Google CCAI
Location : Phoenix, AZ (Onsite)
Rate : $60/Hr On W2
Relevant Experience (in Yrs.) : 9+
Detailed Job Description:
• Candidate must have Deep knowledge of Google CCAI, AWS Connect or Five9 data ecosystem
• Design and implement scalable CCaaS and IVA solutions leveraging Google Cloud and Google CX (Dialogflow CX), including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, speech-to-text/text-to-speech, and seamless integration with Five9 and enterprise systems.
• Architect secure, resilient cloud infrastructure on GCP using services such as GKE, Cloud Run,
• Cloud Functions, Pub/Sub, Apigee, and Big Query, implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.
• Architect, implement, and optimize Five9 CCaaS solutions, including ACD, skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations.
• Lead integrations and migrations leveraging Five9 APIs and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WebRTC, security configuration (RBAC, PCI/HIPAA), and transition from legacy contact center platforms to Five9.
• Experience with Agile development, Continuous Integration, and Continuous Delivery, including working knowledge of various tools in the CI/CD pipeline. DevOps and Observability.
• Experience with automated release management using GitHub Actions.
• Experience in Architecture design and modeling should possess strong skills in designing and modeling complex systems and architecture.
• Good understanding of data structures, algorithms, and design patterns
Must Have Skills:
• AWS Connect
• Five9, Dialogflow, CCaaS
• Google CCAI
• Big Query, IVR
Thanks & Regards
Arun Kumar
Technical Recruiter
ASCII Group, LLC
Mobile: 408-850-1240
Email: rec39@asciigroup.com
https://www.linkedin.com/in/arun-kumar-potula-a31a99225/
