Facility Solutions Manager

Facility Solutions Manager – City Wide Facility Solutions

The Facility Solutions Manager (FSM) serves as the primary client relationship manager and sales growth leader for an assigned territory within City Wide Facility Solutions. This dynamic, outside B2B role blends account management with consultative sales to drive client satisfaction, retention, and revenue expansion.

Key Focus

Your mission is to own and grow a portfolio of facility service clients by delivering operational excellence while uncovering new opportunities to expand services and strengthen relationships. You’ll be the trusted advisor clients rely on for building maintenance and facility management solutions.

Primary Responsibilities
• Client Relationship & Retention
• Act as the single point of contact for all client needs, ensuring prompt, professional communication and consistent follow-through.
• Conduct regular site visits and quality control inspections to verify contractor performance and resolve issues before they escalate.
• Develop deep relationships built on trust, responsiveness, and performance reliability.
• Sales & Revenue Growth
• Identify, propose, and upsell or cross-sell additional facility services to existing clients (e.g., janitorial, landscaping, maintenance, and specialty projects).
• Negotiate pricing, service agreements, and contract terms with clients and contractors.
• Develop customized service strategies that align with each client’s operational goals and budget.
• Consistently achieve sales targets through consultative, relationship-driven selling and proactive account growth initiatives.
• Operational Management
• Coordinate and oversee service delivery with contractors and night managers to ensure commitments are met.
• Evaluate contractor performance, ensure compliance with agreements, and manage replacements or additions as needed.
• Use City Wide’s CRM system to schedule services, track inspections, and log client interactions.

Qualifications
• 3–5+ years of experience in B2B account management, sales, or facility management (building maintenance or service industries preferred).
• Proven success in client retention and revenue growth within a metrics-driven environment.
• Excellent communication and negotiation skills with natural consultative selling ability.
• Highly organized, detail-oriented, and able to manage multiple client accounts simultaneously.
• Bachelor’s degree preferred; proficiency with Microsoft Office and CRM platforms required.
• Reliable transportation for daily on-site client visits.