CSL Plasma · Miami, FL, United States

Customer Service - Donor Support Technician

Check with seller / month
Miami, Florida, United States Customer Care Executive Active
Actively Hiring Miami Full Time
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Job at a Glance

Category
Customer Care Executive
Location
Miami, Florida, United States
Salary
Check with seller
Job Type
Full Time
Company
CSL Plasma · Miami, FL, United States
Status
Open & Active

Job Description

costumer care job in miami since yesterday


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These are results for customer care jobs in miami since yesterday
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Confidential
Customer Support & Appointment Scheduler
Confidential · Miami, FL, United States · via Indeed
10 hours ago
$20 an hour
Full–time
No Degree Mentioned
Apply on Indeed
Job highlights
Identified by Google from the original job post
Qualifications
Strong verbal communication and interpersonal skills
Ability to engage customers confidently and professionally
Comfortable working with CRM systems and scheduling software
8 more items(s)
Benefits
Competitive pay
Paid training and ongoing coaching
Supportive team environment
7 more items(s)
Responsibilities
This role is responsible for handling inbound calls and leads, engaging customers in meaningful conversations, and accurately scheduling appointments for the sales team
Appointment Schedulers play a critical role in creating strong first impressions and setting the foundation for a successful customer experience
The ideal candidate is personable, organized, and comfortable following structured processes while delivering a high level of customer care
19 more items(s)
Job description
We are seeking professional and customer-focused Appointment Schedulers to serve as the first point of contact for potential customers. This role is responsible for handling inbound calls and leads, engaging customers in meaningful conversations, and accurately scheduling appointments for the sales team. Appointment Schedulers play a critical role in creating strong first impressions and setting the foundation for a successful customer experience.

The ideal candidate is personable, organized, and comfortable following structured processes while delivering a high level of customer care.

Key ResponsibilitiesCustomer Intake & Engagement
• Handle inbound calls, web leads, and referrals promptly and professionally.
• Engage customers through active listening and thoughtful questioning to understand their needs, concerns, and timelines.
• Build rapport and trust while maintaining a friendly, confident, and professional tone.
• Provide clear information about the next steps, including inspections, sales visits, and timelines.

Appointment Scheduling
• Accurately schedule appointments based on sales team availability and service areas.
• Collect and verify all required customer and property information prior to scheduling.
• Confirm appointments and assist with rescheduling as needed.
• Minimize cancellations and no-shows by setting clear expectations and confirming details.

System Accuracy & Documentation
• Enter and maintain accurate customer information in CRM and scheduling systems.
• Follow documentation standards and intake scripts to ensure consistency and quality.
• Update notes, appointment outcomes, and customer details in real time.

Team Collaboration & Performance
• Work closely with the Appointment Scheduling Supervisor and team members.
• Participate in call reviews, coaching sessions, and training.
• Meet or exceed individual and team performance metrics related to response time, booking rate, and call quality.
• Follow company policies, procedures, and customer experience standards.

Qualifications
• 1+ year of experience in customer service, call center, appointment setting, or a similar customer-facing role (home services experience preferred).
• Strong verbal communication and interpersonal skills.
• Ability to engage customers confidently and professionally.
• Comfortable working with CRM systems and scheduling software.
• Detail-oriented with strong organizational and time management skills.
• Ability to handle multiple priorities in a fast-paced environment.

Core Skills & Competencies
• Customer service excellence
• Active listening and effective questioning
• Clear communication
• Attention to detail
• Time management and reliability
• Team collaboration

What We Offer
• Competitive pay
• Paid training and ongoing coaching
• Supportive team environment
• Opportunities for growth and advancement

Pay: From $20.00 per hour

Benefits:
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person
Report this listing
More jobs at Confidential
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CSL Plasma
Customer Service - Donor Support Technician
CSL Plasma · Miami, FL, United States · via Indeed
15 hours ago
Part-time
No Degree Mentioned
Apply on Indeed
Apply on Talents By Vaia
Apply on Jobilize
Job highlights
Identified by Google from the original job post
Qualifications
Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business
High school diploma or equivalent required
Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
6 more items(s)
Responsibilities
Responsible for preparing the donor, donor area and equipment for the pheresis processors
You will report to the Assistant Center Manager
Prepares the autopheresis machine for the pheresis process
20 more items(s)
Job description
Entity: CSL Plasma

Job Category: Plasma Operations

Job Family: Plasma Center Operations

Job Type: Part Time

Location: North Miami, Florida, United States

Employer Reference: R-275738

Job Description

The Opportunity

Responsible for preparing the donor, donor area and equipment for the pheresis processors.

You will report to the Assistant Center Manager.

The Role
• Prepares the autopheresis machine for the pheresis process.
• Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnect the donor when the process is complete.
• Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
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