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OpenTable
Account Manager, Spanish Speaking
OpenTable · Miami, FL, United States · via Startup Jobs
7 hours ago
Full–time
Apply on Startup Jobs
Job highlights
Identified by Google from the original job post
Qualifications
Bilingual Spanish proficiency is also required
Benefits
Work from (almost) anywhere for up to 20 days per year
Focus on mental health and well-being:
Company-paid therapy sessions through SpringHealth
15 more items(s)
Responsibilities
The Account Manager manages a portfolio of restaurants and is responsible for the full customer lifecycle
Note: This is a Miami-based field role managing a portfolio of local accounts and requires the individual to be based in the Miami market
Cultivate and build upon existing high-level relationships to serve as a trusted advisor to Restaurants
13 more items(s)
Job description
With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
The Account Manager manages a portfolio of restaurants and is responsible for the full customer lifecycle.
Note: This is a Miami-based field role managing a portfolio of local accounts and requires the individual to be based in the Miami market. Bilingual Spanish proficiency is also required.
Key Responsibilities and Duties:
• Cultivate and build upon existing high-level relationships to serve as a trusted advisor to Restaurants.
• Assist restaurant management with configuration to optimize reservation flow
• Understand customer needs and identify sales opportunities to sell premium marketing tools
• Build and utilize data-driven presentations for ongoing business reviews
• Achieve company goals and sales objectives set quarterly.
• Track weekly meeting activity in Salesforce
• Monthly meetings with Elite members
• Act as an advocate for restaurant customers and resolve cross-functional issues
• Act as the high-level point of contact for restaurant customer concerns
• Work with the Marketing team to help design and execute restaurant specific marketing programs and drive participation in promotional programs
• Capture feedback from restaurants to suggest feature and functionality requirements for product upgrades
• Educate operators about trends in the industry and offer actionable, data driven insights
• Lead restaurant retention rate; aid in the re-signing of customers with expired contracts
Experience and skills desired:
• Account management or equivalent experience in a restaurant/hospitality environment; validated customer service skills
• A good listener, capable of understanding restaurants business objectives
• Deep expertise in restaurant operations and management including comprehension of P&L and financial statements
• Ability to work across many departments to take on problems and achieve results
• Keenly track economic and industry drivers and understand implications on the restaurant business, including identifying new business opportunities
• Ability to handle objections and comfortable with a consultative sales approach
• Confident in the delivery of training and speaking in front of groups
• Excellent social and organization skills: task prioritization, effective time management
• Strong writing, presentation and interpersonal skills
• Analytical and data driven approach for making and supporting business decisions
• Knowledge of Google Suite and understanding of Apple products and operating systems
• Appreciate working in an unstructured and forward-thinking environment
• College degree preferred
• Valid driving license and transportation (all business related travel expenses reimbursed)
• Must be located in the Miami metro area
• Must be bilingual in Spanish and English
Benefits and Perks
• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Competitive retirement and health plans
Note for MA applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $80,000 - $90,000USD.
We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.
Work Environment & Flexibility
At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.
Inclusion
We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.
If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.
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Alivi
Remote Call Center - Bilingual (English & Spanish) CSR
Alivi · Miami, FL, United States · via ZipRecruiter
15 hours ago
$16.50 an hour
Full–time
No Degree Mentioned
Apply directly on ZipRecruiter
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Job highlights
Identified by Google from the original job post
Qualifications
Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience
Must be able to sit for 8 hours or more a day
Must be able to wear a headset for a minimum of 8 hours a day
14 more items(s)
Benefits
Pay rate: starting at $16.50 per hour
Responsibilities
Training Schedules: 8:00AM - 4:30PM Est Monday - Friday
Potential production shift between the hours of: 08:00AM - 6:00PM EST
An Alivi Contact Service Representative (CSR) will provide prompt and courteous support to the Members of our health plan partners address inquiries about our services and assist in managing the health plan partners supplemental programs and value-based benefits
16 more items(s)
Job description
Pay rate: starting at $16.50 per hour
Start date: June 03, 2026
Training Schedules: 8:00AM - 4:30PM Est Monday - Friday.
Potential production shift between the hours of: 08:00AM - 6:00PM EST
JOB SUMMARY:
An Alivi Contact Service Representative (CSR) will provide prompt and courteous support to the Members of our health plan partners address inquiries about our services and assist in managing the health plan partners supplemental programs and value-based benefits. The CSR role requires excellent communication skills, empathy, patience, and attention to detail during data entry and while speaking with members. This role is an important part of our commitment to the happier and healthier life of our members.
DUTIES & RESPONSIBILITIES:
• Assist inbound inquiries from health plan members and representatives, regarding the transportation services offered through our health plan partners.
• Actively listen and respond quickly and professionally to all customer calls.
• Meet or exceed productivity metric goals including Average Handle Time, Quality Assurance, Calls per hour and Customer Satisfaction after call survey.
• Follows all HIPAA and compliance protocols to ensure the protection of all members protected health information (PHI).
• Escalates transportation and customer service concerns to contact center leadership team.
• Complete Alivi’s New Hire Training program, in which participants are expected to obtain an 80% final assessment passing score.
