Information Technology Field Technician

Company: First National Bank Texas

Title: IT Support Technician Tier II

Duration: 3 month contract with possible extensions

Rate: 26-30/hr

Location: Houston Area- Sitting in Stafford Office

Job Description

Insight Global is seeking an IT Support Technician II for a well‑established services organization supporting multiple corporate and branch locations. This individual will serve as an escalation point, delivering hands‑on desktop and infrastructure support while driving proactive improvements across systems and processes. The ideal candidate is highly technical, comfortable traveling to multiple sites, and motivated to take ownership of projects ranging from endpoint lifecycle management to new location installations. This role offers the opportunity to work in a dynamic, distributed environment with growth potential based on experience and tenure.

Required Skills & Experience
• 3+ years of desktop or IT support experience in a corporate or multi‑site environment
• Strong Windows OS support skills, including command‑line troubleshooting, Active Directory, and file/folder permissions
• Experience managing incidents through a ticketing system (ServiceNow or equivalent)
• Solid networking fundamentals (IP addressing, DNS, DHCP, VPN, LAN/WAN concepts)
• Hands‑on hardware troubleshooting and endpoint support (PCs, peripherals, imaging)
• Valid driver’s license with reliable transportation and ability to travel regionally for onsite support

Nice to Have Skills & Experience
• Ability to enabling, suspend, and recover BitLocker encrypted drives and managing recovery keys
• Experience navigating and making targeted edits in the Windows Registry
• Network cabling practices including termination, keystone punch downs, tracing, and toning
• IP addressing, subnet masks, DHCP, DNS, and VPN functionality

Compensation:

$26/hr to $30/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.