Job Description
Description
Individuals will be taking 60-65 calls per day post training. These are tier 1 calls and could range from basic loan payment questions, ordering a debit card, password reset, etc.
Training would be atleast 2 weeks - mix of classroom, nesting, shadows. After that they will be on the floor. The position is fully onsite with a team lead being there everyday.
KPI's Include: Calls per day, Average Handle Time, Availability, Schedule Adherence, graded on 5 calls per week for Quality Assurance, as well as member surveys. During training there will be a daily meeting, and meetings every 1 or 2 weeks after for formal coaching, depending on performance.
Skills
call center, customer service, member service, inbound call, data entry, financial services, banking, banking customer service
Top Skills Details
call center,customer service,member service,inbound call,data entry,financial services,banking,banking customer service
Additional Skills & Qualifications
Member Services Representative, Customer Service Representative, Call Center Representative, Financial Services, Credit Union
Experience Level
Entry Level
#eastpriority26Job Type & Location
This is a Contract position based out of Atlanta, GA.Pay and Benefits
The pay range for this position is $18.00 - $19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)Workplace Type
This is a fully onsite position in Atlanta,GA.Application Deadline
This position is anticipated to close on Apr 30, 2026.h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, ****** orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at .
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, ****** orientation, gender identity, genetic information or any characteristic protected by law.
