Lettings Associate

Overview

About Us

At Bristol Student Lets & Clifton Rentals, we pride ourselves on delivering exceptional service to students, tenants, and landlords across the city. Our fast‑paced, supportive team works collaboratively to create a smooth and positive rental experience from first enquiry to move‑in.

We’re now looking for a proactive and organised Lettings Associate to join our team — someone who thrives in a busy environment, enjoys helping people, and brings energy and professionalism to their work

The Role

As our Lettings Associate, you will be a key part of the tenant journey. From handling initial enquiries to preparing tenants for move‑in, you will play an essential role in keeping our lettings process running smoothly.

This is a varied, customer‑focused role where no day is the same. It's ideal for someone who is organised, personable, and eager to learn

Front‑of‑House & Enquiry Management

Acting as a friendly first point of contact in person, by phone, and via shared inboxes.
Managing the main office inbox and triaging enquiries.
Greeting visitors and supporting students with empathy and professionalism

Lettings Administration

Handling lettings enquiries and coordinating viewing appointments.
Processing applications, conducting Right to Rent checks, and verifying documentation.
Drafting tenancy agreements and ensuring accurate, timely completion of all paperwork.
Keeping property records up to date in our property management software.
Uploading and maintaining property listings on relevant portals.
Viewings & Tenant Onboarding

Organising and scheduling property viewings.
Supporting key handovers and move‑in procedures.
Assisting with student changeover alongside the wider team.
Operational Support

Providing administrative support across the lettings and property teams.
Maintaining office supplies, organisation, and a welcoming workspace.
Supporting team events, development days, and seasonal activities.
Helping manage team diaries and assisting with general office coordination.
About You

We’re looking for someone who is:

A strong communicator with excellent customer‑service skills.
Highly organised and able to manage multiple tasks simultaneously.
Accurate, attentive to detail, and confident with administrative processes.
Comfortable using Microsoft Office and property management software.
Professional, approachable, and calm — especially when supporting students.
A proactive team player who enjoys contributing to process improvements.
Experience in property, lettings, or customer‑facing roles is helpful but not essential — we’re happy to train the right candidate.

Job Types: Full-time, Permanent

Pay: £26,000.00-£29,000.00 per year

Benefits:

Casual dress
Free parking
Work Location: In person