Receptionist/Appointment Coordinator

Receptionist/Appointment Coordinator

Location: 927 46 Ave SE, Calgary, AB T2G 2A5
Type: Full Time – Monday- Friday 8:00am to 5:00pm

Position Overview:

At ProFix Automotive Services, we’re not your typical auto shop.

We’re a fast-growing, startup-style automotive service business built on one simple mission: honest service, clear communication, and earning trust for life.

From oil changes and diagnostics to major repairs and inspections, our team delivers transparent, high-quality automotive care with no shortcuts and no surprises.

Now we’re looking for the face of our shop - someone who can own the front desk, keep our schedule tight, and make every customer feel taken care of from the first call to final pickup.


Responsibilities:

Be the warm, professional first point of contact (phone, text, email, in-person)
Greet customers and create a welcoming, high-trust experience
Clearly communicate services, timelines, and next steps
Follow up with customers on appointments, updates, and completed work
Book, confirm, and optimize daily appointments for services like: Oil changes, brake work, tires & alignments, inspections, diagnostics, and repairs
Manage technician schedules to maximize efficiency and minimize downtime
Handle rescheduling, urgent bookings, and workflow adjustments in real time
Open and close repair orders (ROs)
Coordinate with technicians on job status and timelines
Ensure smooth vehicle drop-off and pick-up process
Maintain accurate customer and vehicle records
Help customers understand recommended services (no pressure, just clarity)
Identify opportunities to fill the schedule and increase shop productivity
Support estimates, approvals, and customer decision-making
Keep the front desk clean, organized, and professional
Manage inbound inquiries and prioritize effectively
Support day-to-day shop operations as needed
Requirements:

Strong phone presence – you enjoy talking to people
Highly organized and detail-oriented
Ability to multitask in a fast-paced, startup environment
Positive, solutions-first attitude
Clear communicator who builds trust quickly
Comfortable with scheduling software / basic computer systems
Automotive knowledge is a bonus (we can train the right person)
Benefits of Working with Us:

Competitive compensation based on your experience ($18-$20/hour)
Performance-based bonuses tied to shop efficiency & booking targets
Monday–Friday schedule (no weekends)
Paid Vacation plus Flex Days (used for sick or personal time)
Christmas Bonus Days
Performance-based bonuses tied to shop efficiency & booking targets
Monday–Friday schedule (no weekends)
Opportunity to grow with the company & make a real impact
This is a Full-time position at ProFix Automotive Services in Calgary AB, this is not a remote role