Summer Students - Member Service Centre

Beem Credit Union: Banking for every journey

Beem is redefining what it means to be a credit union. With 80 years of cooperative history and a bold vision for the future, we’ve united to create a financial partner that offers both digital ease and people-first service.

Our mission is clear: financial wellness for all. We help British Columbians achieve their goals through personalized advice, innovative technology, and genuine human connection.

As one of BC’s largest credit unions, we serve over 200,000 members across 66 branches with $18 billion in assets under administration.

If you’re passionate about making a difference and want to join a team that values collaboration, innovation, and purpose, join us on the journey.

Learn more: www.beemcreditunion.ca

What this role is all about:

A great summer job in the Okanagan! This is an opportunity to learn some great skills to start building your career! Hourly rate $25.00. Training provided.

Beem Credit Union is hiring four (4) students for our call centre. Join a team of dedicated Member Service Agents to support our members over the phone, email, web and chat platforms.

What you’ll do:

Member Service Agents are responsible for assisting members and non-members through Beem’s telephone, mail, web and chat platforms.

As the voice of Beem Credit Union, you possess proficient verbal and written communication with strong active-listening skills while demonstrating empathy. You excel in sales and service, and enjoy a fast-paced environment with high volumes of incoming and outgoing calls, while responding to multiple inquiries efficiently. You have strong technical and digital acumen where you will be supporting our members with Beem’s upcoming digital banking launch and system integration, providing procedural guidance, and triaging and troubleshooting various common issues. You adhere to privacy and security policies and procedures to protect both the Credit Union’s and our members’ interests.

You will play an important role in a high-performing team and participate in alternating schedules to uphold Beem’s commitment to an above-and-beyond service level.

What you'll bring:

19+ years old
Located in the Okanagan region, with the ability to work out of our Call Centre in Kelowna
Positive attitude and a willingness to learn
Ability to follow templates for communication and troubleshooting
Commitment to duration of required work period, including evenings and weekend schedules
Experience in service profession
Ability to navigate multiple applications simultaneously
Proficient with digital communication tools and platforms
Strong technical troubleshooting and problem-solving skills
Proficient time management to maintain efficiency and productivity
What you’ll gain:

The rate for this position is $25/hour
At Beem we are BOLD and Always Welcoming and our values are at the forefront of everything we do!

Build Together: You are a team player who thrives on collaboration, sparks ideas, and fosters inclusivity.
Own It: You are ready to take charge, drive change, and deliver outstanding results.
Lead with Agility: You are a dynamic, adaptable thinker who thrives on challenge and innovation.
Driven by Curiosity: You are eager to explore, learn, and shape the future.
Ready to apply?

Visit us at Beem Credit Union to learn more about what it’s like to work for Beem Credit Union! We sincerely thank all applicants for their interest; however, only shortlisted candidates will be contacted for an interview.

We at Beem Credit Union are committed to ensuring inclusive employment practices and an accessible business environment for our employees. We do not discriminate based on any protected attribute covered by the Human Rights Code and encourage all qualified candidates to apply. We are committed to a fair and equitable hiring process for all candidates. All applications are reviewed by a member of our team.