Job Description
TEAM LOCAL is hiring
Prospera Credit Union is a community-based, purpose-driven organization that offers our members a full range of financial products and services. As one of the largest credit unions in British Columbia, we help build vibrant, healthy communities, thriving local enterprises and financially empowered people. Prospera is proud to serve communities throughout the Lower Mainland, Fraser Valley and Okanagan.
As an Assistant Manager, you play a pivotal role in delivering exceptional service to our members. In this exciting position, you'll lead by example, providing guidance, coaching, and mentorship to our team to ensure every interaction exceeds expectations. If you're a dedicated leader with a passion for driving results and enriching member experiences, we want to hear from you!
Please note - experience working for a Credit Union or Bank is required for this position.
What you’ll do:
Promote and encourage high employee engagement through leadership and direction.
Deliver results through strong coaching ability, measuring and correcting performance.
Partner with your manager to ensure the operational effectiveness of the branch and maximize the performance of the team.
Inspire superior sales and service excellence by coaching the staff on service delivery as well as resolving complex or escalated member issues.
Seek opportunities to promote the branch and business by identifying and acting on opportunities with existing customers as well as generating new leads and developing new relationships.
Leverage partners to establish both internal and external working relationships to support business objectives.
Participate in and represent the branch at consumer banking leadership meetings and provide input toward budgeting and strategic planning discussions.
What you bring:
2+ years of people leadership experience in a customer-facing expertise within a financial institution
Demonstrated leadership skills including coaching, mentoring, and training.
Superior interpersonal and communication skills, including the ability to interact with a diverse and varied audiences.
Proven sales and business development skills
Skilled in knowledge of deposits, personal lending, mortgage, and wealth management products
What We Offer:
Prospera offers a total compensation package of base salary plus incentives that is market competitive and reviewed annually. Our expected starting salary for this role is $76,400 to $95,500 based on the successful candidate’s knowledge, experience and internal equity.
Flexible Work Program for some of our roles – ask us!
Flexible Benefits Program – pick and choose what works best for you.
Defined Contribution Retirement Plan – let’s start saving and keep your future in mind.
Vacation, Wellness and “Prosperian” Days – paid time off to support your overall well-being.
Professional development – come grow your career and develop your skills.
A supportive, collaborative work environment- we’re proud to be a Great Place to Work certified organization.
Please Note: The successful candidate will be required to complete a background check which include criminal, credit, and reference checks. If you require accommodation during any part of the recruitment process, please let us know.
Diversity, Equity & Inclusive Hiring Process
At Prospera, together, we build vibrant and healthy communities by leveraging our unique backgrounds, talents, and perspectives to create a workplace where everyone can thrive. Diversity, equity, and inclusion are at the heart of everything we do, and we are committed to a continuous journey to ensure every employee feels valued and empowered. We follow a fair and equitable hiring process to ensure all candidates are considered based on their skills, experience, and potential. When you join Prospera, you’re not just taking a job—you’re becoming part of a team that celebrates individuality and works collectively to make a positive impact.
At Prospera, we believe you belong here. We’re committed to ensuring an accessible and obstacle-free hiring process. If you need accommodations at any stage, contact talentattraction@prospera.ca. All requests are handled with respect and confidentiality.
