Job Description
WHO WE ARE
Elim Village operates two exceptional aging in place communities for older adults. Our retirement villages are located in Surrey and Chilliwack, B.C., where over 1,000 seniors call Elim Village ‘home’. We’re looking for new talent to join us as we continue to be at the leading edge of seniors living. We offer a unique opportunity to be part of a not-for-profit organization founded on Christian principles and beliefs, which pursues the highest standards of professionalism. Join our diverse team of more than 500 employees in making a daily difference in the lives of residents.
JOB SUMMARY
The Sales Manager is responsible for leasing or renting the various private pay housing options at Elim Village Garrison Crossing. This individual is the primary point of contact for incoming residents into our Independent Living community and coordinates cross-departmentally to ensure a resident’s move-in experience is smooth, all while providing high quality customer service. This position leads client meetings, manages prospect waitlists, prices housing inventory, oversees the sales team, is the department lead for our CRM, and leads other aspects of Elim’s sales function. The Sales Manager represents Elim Village as a knowledgeable brand ambassador, embodying the image and values of the organization.
QUALIFICATIONS
Post-secondary education in Business Administration, Communications, Office Administration, Marketing, or related discipline
Five years’ experience working in administration, client relations, or sales
Computer proficient, including effective working skills in a CRM, MS Word, Excel, and Outlook
Three years of management experience
Experience working within real estate sales, marketing, or the seniors living industry is considered an asset
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Proven sales ability and exceptional skills in customer service
Self-starter and motivated, able to work without direct supervision
Critical thinker with strong analytical and problem-solving skills
A competent manager, able to oversee sales personnel effectively
Ability to prioritize, multi-task, and manage time effectively
Highly organized, able to work efficiently with documents and keep files organized
Strong communicator, both written and verbal, with strong interpersonal skills and the ability to maintain professionalism, tact, and diplomacy
CRM proficient, with efficient and accurate data entry skills
Able to develop and implement effective work procedures
Proven team player who is both flexible and highly adaptable
KEY RESPONSIBILITIES
Effectively lead the sales team to achieve sales targets
Oversee tracking of sales activities and vacant suite inventory in relevant software/CRM
Interact with our older adult clientele / family members via email, phone, and meetings
Price housing inventory upon turnover, conducting ongoing market evaluations
Fill private pay vacancies in all housing types as they arise
Initiate and conduct all aspects of the housing agreements including life lease and rentals from start to finish with new clients, including conducting independent leases
Coordinate the logistics of an Independent Living resident’s move in /out experience cross-departmentally and with legal partners, providing superior customer service
Manage the sales team on a day-to-day basis
Oversee tours of prospective clients on suite vacancies
Initiate and provide input into the review of key sales documentation as needed
Manage the waitlists of prospective clientele for all housing types
Assist with the analysis of department policies and procedures
NOTES
This is a temporary full-time position, 14-month contract to cover for a maternity leave
Competitive compensation based on qualifications and experience
Pay: $37.17-$42.06 per hour
Benefits:
Flexible schedule
On-site parking
Work Location: In person
