Shipping and Printing Centre - Customer Service Representative

Job Description

We are seeking an enthusiastic and energetic team member to join our print, shipping, and full-service business center located in Coquitlam, BC. This is a full-time position with an immediate start available.

You will be responsible for processing shipments for our constant flow of walk-in customers, including assisting with package drop-offs and customer pickups, as well as handling other front-end tasks while delivering excellent customer service. In this role, you’ll also assist with printing and design services, including file preparation, layout, and setup. You’ll operate various store equipment such as copiers, printers, rental computers, and the point-of-sale system, while helping maintain a clean, organized, and customer-focused environment.

Responsibilities

Work at the retail counter assisting customers with shipping packages, mailing letters, making copies, sending faxes, and sorting mail and packages for private mailbox customers
Assist customers with package drop-offs and pickups while ensuring accurate processing and excellent customer service
Produce print materials using Adobe and Microsoft Suites on PC, ensuring quality and accuracy
Assist customers with their product and service needs in person, through email, and by phone
Process customer sales through the point-of-sale system
Upsell, cross-sell, and actively participate in marketing and promotional initiatives
Open and close the center, including managing the cash register and other store systems
Help maintain a clean, organized, and professional retail environment
Qualifications

Previous customer service or sales experience in a retail environment
Experience with shipping couriers such as FedEx, DHL, and Purolator is an asset
Strong computer skills, including proficiency in Microsoft Office, Adobe Suite, and POS/cash register systems
Excellent communication skills, both verbal and written, with the ability to interact professionally in person, over the phone, and via email (fluency in English required)
Graphic design skills and experience with programs such as Adobe Photoshop or Canva are considered an asset.
To apply, please email your resume and availability for consideration. We appreciate your interest and thank all applicants for applying.

Job Type: Full-time

Pay: From $19.00 per hour

Work Location: In person