Customer Service Coordinator

18 Wheels Logistics is among the most respected names in the supply chain industry. We are a one-stop solution for Warehousing, Co-packing, and Transportation. What makes our business unique is the different lines of business we operate in, making us an attractive choice for customers.

We are looking for detail-oriented Customer Service Coordinators to join our team!

Notes: This is NOT a transportation position or an outbound call centre.

Accountabilities & Responsibilities Include (but are not limited to):

Serve as the primary point of contact for assigned customers via email, phone, and warehouse portals
Process customer orders accurately and on time, including data entry into the Warehouse Management System (WMS) or other internal systems
Coordinate with warehouse teams (receiving, shipping, inventory) to ensure smooth execution of customer requests
Organize and input orders into our WMS and monitor inventory levels of different SKUs on behalf of our customers
Generate inbound and outbound documents and coordinate with the applicable teams in processing customer order instructions
Monitor order status and provide customers with updates on shipment, inventory, and service inquiries
Investigate and resolve customer issues, discrepancies, or service concerns in a timely and professional manner
Maintain accurate customer records, reports, and documentation
Support daily administrative tasks including preparing reports, updating spreadsheets, and filing documents
Assist in continuous improvement initiatives related to customer service and operational efficiency
Skills & Qualifications:

Minimum one (1) year of WMS order entry experience
Minimum one (1) year of 3PL customer service experience
Strong proficiency with Microsoft Office
Strong detail-orientation, analytical, and organizational skills
Strong communication and problem-solving skills
Ability to work in a fast-paced environment
Ability to manage multiple tasks and meet deadlines
Ability to work independently and/or collaboratively
18 Wheels Logistics is proud of its commercial growth and cherishes the team members who are the heart of its organization. 18 Wheels is an equal-opportunity employer, that values diversity and inclusion and invites qualified applicants to join this winning team.

Job Types: Full-time, Permanent

Pay: From $42,000.00 per year

Benefits:

Casual dress
Dental care
Extended health care
Life insurance
Paid time off
Vision care
Application question(s):

Required Question: What are your salary expectations?
Required Question: Which WMS do you have experience with?
Required Question: Are you comfortable working in a warehouse office?
Required Question: Can you work full-time at 7185 11th Avenue, Burnaby? If yes, please provide your full availability (days and hours).
Required Question: Can you work full-time at 8335 Meadow Avenue, Burnaby? If yes, please provide your full availability (days and hours).
Required Question: Can you work full-time at 2929 188 Street, Surrey? If yes, please provide your full availability (days and hours).
Experience:

WMS Order Entry: 1 year (required)
Warehouse 3PL Customer Service: 1 year (required)
Licence/Certification:

BC Driver's Licence (preferred)
OFA 1 (preferred)
OFA 2 (preferred)
Work Location: In person