Night Auditor/Front Desk Agent

Job Overview
We are seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.

Duties

Greet guests upon arrival with a warm and welcoming demeanor.
Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
Handle reservations and provide information about hotel services, amenities, and local attractions.
Respond to guest inquiries and resolve any issues or complaints promptly and professionally.
Operate phone systems to manage incoming calls and relay messages as necessary.
Maintain the front desk area in a clean and organized manner.
Collaborate with other hotel departments to ensure seamless guest experiences.
Assist with administrative tasks such as filing, data entry, and maintaining records.
Requirements

Previous experience in customer service or hospitality is preferred.
Strong phone etiquette skills with the ability to communicate clearly and effectively.
Familiarity with front desk operations in a hotel setting is an advantage.
Proficiency in using phone systems and basic computer applications.
Multilingual or bilingual abilities are highly desirable to cater to diverse guests.
Excellent problem-solving skills and a friendly demeanor are essential for guest services.
Ability to work flexible hours, including weekends and holidays as needed.
Join our team as a Front Desk Agent where you can make a positive impact on our guests' experiences while developing your career in the hospitality industry!

Job Type: Part-time

Pay: $19.68-$21.04 per hour

Benefits:

Dental care
Discounted or free food
On-site parking
Vision care
Work Location: In person