Clinical Office Specialis

CLINICAL OFFICE SPECIALIST- Behavioral Health

The Clinical Office Specialist (COS) provides platform training & onboarding support to clinic staff, manages the daily workflows of patient interactions, paperwork/document management, and the overall organization of the office. The COS actively supports, promotes, and works within the context of the Mission, Vision and Values associated with Thousand Branches Wellness. This position ensures the office operates efficiently and in compliance with company policies and regulatory standards.

Responsibilities:
• Collaborative communication with coworkers, clients and referral sources
• Organizing and prioritizing workloads to meet deadlines
• Coordinate and manage multiple projects and tasks
• Flexibility to work in a fast-paced environment
• Telephone Screening of inquiry calls with appropriate referrals made for any emergency situation and appointments scheduled as appropriate
• Documentation of all incoming inquiry calls
• Obtain records/documentation as needed from referring agencies
• Maintain confidentiality through good judgement
• Implement and manage systems to ensure effective communication with clients, families, referral sources and other relevant entities
• Crisis Management and Verbal De-escalation
• Provide support and assistance to clients and guests in the waiting area
• Maintain a calm and compassionate demeanor
• Manage day-to-day schedule, follow up, appointment confirmation and re-schedule as needed
• Follow up/respond to incoming calls/emails/fax requests within timelines outlined in policy
• Other duties as assigned

About Thousand Branches Wellness:

Thousand Branches Wellness will provide outpatient mental health services including Intensive Outpatient (IOP), Medication Management, and Individual Therapy. A subsidiary of Universal Health Services (UHS), one of the largest and most respected providers of hospital and behavioral healthcare services, Thousand Branches Wellness has an exciting opportunity for an experienced office coordinator who enjoys the excitement and challenges of a start-up!

Benefit Highlights:
• Competitive Compensation
• Excellent Medical, Dental, Vision, and Prescription Drug Plan
• 401(K) with company match and discounted stock plan
• Long and Short-term Disability
• Flexible Spending Accounts; Healthcare Savings Account
• Life Insurance
• Career development opportunities within the company
• Tuition Assistance
• Rewarding work environment - Enjoy going to work everyday!

For more information email Courtney Eble, Horizon Health Recruiter at courtney.eble@horizonhealth.com

Requirements:
• High School diploma required
• Bachelor's degree preferred
• 1-3 years of related work experience required
• Proficient in MS office products

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, *** (including pregnancy, gender identity, and ****** orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

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