Job Description
Proudly Canadian. Driven by Purpose. Rooted in Care.
Join a national team where people, purpose, and community come first. Western Financial Group was named a 2025 Top Insurance Employer by Insurance Business Canada and is home to more than 2,300 team members supporting over one million customers across 200+ locations across Canada.
Auto Adjuster – Claims
Here is what a typical day looks like
You will be assigned new claims and work through your pending claims, where you will liaise between customers, insurance companies, outside vendors, and other adjusters
Most of your day will be spent on the phone, guiding and advising clients through the claims process, obtaining relevant statements/reports, and following up when needed
You will use your insurance knowledge to validate coverage based on the policy terms, review estimates, and negotiate fair cash settlements as required
Pay invoices for outside vendors such as appraising companies and towing companies
Maintain accurate reports and complete files electronically and in paper copies
The value you bring
General Insurance Level 2 License required, or willingness to obtain within 6 months
3 years’ experience in the General Insurance Industry, ICBC experience an asset
Your superior organizational skills help you stay on track with multiple competing priorities, ensuring invoices are paid promptly, documents are filed correctly, the customer receives timely updates, all whilst maintaining accuracy
You can break down complicated policy wordings and industry jargon into simple terms to explain to customers. You have the reassuring presence to calm someone down while still getting your message across
Knowledge of MS products including Word, Excel, Outlook
Role Details
Hours: 37.5 hours/week: Monday – Friday 8:30am – 5:00pm
Location: Remote role. Will be working out of Pacific Time Zone
Salary range: $59,000 - $69,000
Requisition: 82837
Current Vacancy: Yes
Why Western?
Western’s people‑first culture, grounded in our guiding principles of Truthfulness, Fairness, Value, and Loyalty, is recognized across Canada and strengthened by our commitment to wellness, flexibility, and meaningful community impact.
Highlights include:
14 Paid Wellness Days, 3 weeks’ vacation, company‑matching savings programs, and 100% employer‑paid group benefits for eligible employees
Over 1,500 volunteer hours supporting 160+ charities in 2024–2025 through the Western Financial Group Communities Foundation.
Our Commitment to Inclusion: At Western, we strive to create an accessible, equitable, and inclusive workplace where everyone feels valued and can thrive. As an equal opportunity employer, we encourage applicants of all backgrounds to apply, even if your experience doesn’t perfectly match every qualification. If you need assistance or an accommodation during the hiring process, please contact talent.acquisition@westernfg.ca or visit our Careers page.
Our Human‑First Hiring Approach: We do not use artificial intelligence to screen, assess, or select applicants. All applications are personally reviewed by Western’s Talent Acquisition Consultants. As part of our hiring process, we use standardized, scientifically validated skills assessments (non‑AI), and all results are reviewed by our hiring team.
Ready to Apply?
If making a meaningful impact in your community and growing your career in a supportive, purpose‑driven environment excite you, we’d love to hear from you.
