Dental Lab Administrative Assistant

BioArts Dental Lab is a high-quality, relationship-driven dental laboratory dedicated to precision craftsmanship and exceptional service. We partner closely with dental offices to deliver outstanding restorative results and pride ourselves on making the day to day rhythm of their dental offices run as smoothly as possible.

We are seeking a highly professional, courteous, and organized Receptionist / Client Services Coordinator to serve as the first point of contact for our dental office clients.

The Receptionist / Client Services Coordinator plays a vital role in maintaining smooth communication between dental offices and our lab technicians. This position requires excellent phone etiquette, strong organizational skills, and a polished, professional demeanor.

Key responsibilities:

Client Communication

Answer incoming calls from dental offices in a warm, professional manner
Direct and transfer calls to appropriate lab technicians
Take accurate, detailed messages when necessary
Provide basic information regarding case status, timelines, and procedures
Maintain positive, solution-oriented communication with clients
Administrative Support

Log and track incoming and outgoing cases
Coordinate technician communication regarding case inquiries
Maintain organized records and documentation
Assist with scheduling pickups and deliveries
Case Transportation

Pick up and/or deliver dental cases to local dental offices as needed
Ensure secure and timely handling of all cases
Maintain professionalism while representing BioArts Dental Lab in person
Production Support

Pour models (no experience required)
Pack and prepare cases for delivery
* Previous experience in a dental lab or dental practice an asset.

Our ideal candidate is an energetic person who loves a fast paced team environment. All current employees long-standing; very low turnover rate. Looking for the right fit for our growing office. If this sounds like you please apply. We look forward to meeting you.

Job Type: Full-time

Pay: $25.00-$30.00 per hour

Expected hours: 40.00 per week

Benefits:

On-site parking
Paid time off
Work Location: In person