Client Care & Clinic Coordinator/Receptionist

Cosmedic Ink Ltd. is a growing cosmetic and medical aesthetics clinic in Winnipeg, specializing in cosmetic tattooing, medical tattooing, laser tattoo removal, advanced laser aesthetics, skin services, lashes, brows, and client-focused beauty services.

We are seeking a warm, professional, highly organized Client Care & Clinic Coordinator / Receptionist to join our team. This role is ideal for someone who enjoys client care, organization, beauty and aesthetics, appointment coordination, and helping a busy clinic run smoothly.

This is not just a basic reception role. The right person will be a key part of our client experience and daily clinic flow. You will be one of the first points of contact for clients and will support scheduling, client communication, lead follow-up, appointment preparation, rebooking, and direct support for our CEO / Lead Artist.

The ideal candidate is polished, reliable, client-focused, organized, and comfortable communicating by phone, text, email, and in person.

Key Responsibilities:

Greet and support clients in a warm, professional, and welcoming manner
Answer phone calls, texts, emails, and client inquiries
Schedule, confirm, reschedule, and manage appointments
Support client check-in and check-out
Assist with appointment preparation, client forms, pre-care, and aftercare communication
Help manage client follow-up, rebooking, and consultation inquiries
Support lead follow-up from promotions, events, social media, website inquiries, and client forms
Assist with daily clinic flow and support our CEO / Lead Artist during busy service days
Help keep the clinic schedule organized and running smoothly
Maintain a clean, organized, and professional reception and client care area
Update client notes, tasks, and appointment information in clinic systems
Support promotions, gift card offers, Google review requests, and client communication
Help track client inquiries, bookings, rebookings, and follow-up tasks
Escalate client questions or concerns appropriately to management
Maintain client confidentiality and professionalism at all times
Ideal Candidate

The successful candidate will be:

Warm, professional, and client-focused
Highly organized and reliable
Comfortable with phone, text, email, and in-person communication
Able to manage multiple priorities during a busy clinic day
Comfortable learning scheduling, CRM, and POS systems
Interested in beauty, aesthetics, wellness, and client experience
Able to follow systems, checklists, and clinic procedures
Calm under pressure and able to problem-solve respectfully
Comfortable with client follow-up, rebooking, and appointment coordination
Professional in appearance, attitude, and communication
Respectful of client privacy and confidentiality
Experience Considered an Asset

Experience in any of the following areas would be considered an asset:

Reception or administrative support
Spa, salon, beauty, or aesthetics clinic experience
Dental or medical office reception
Customer service
Retail beauty or wellness
Appointment scheduling
Sales or client follow-up
Social media or basic marketing support
Experience with booking, CRM, or POS systems
Previous aesthetics experience is helpful but not required. We are willing to train the right person who has the right attitude, reliability, and client-care mindset.

Pay: From $18.00 per hour

Work Location: In person