Receptionist/Administration

We are seeking a professional, organized, and customer-focused Receptionist - Central Reservations Agent to join our team. This multi-functional role is responsible for providing exceptional guest service, managing hotel reservations for all properties, supporting daily office operations, and ensuring smooth communication between guests, and staff and the hotels . The ideal candidate is detail-oriented, personable, and capable of handling multiple tasks in a fast-paced hospitality environment.

Key Responsibilities

Reception

Greet visitors, and clients in a friendly and professional manner
Answer and direct incoming phone calls and emails promptly
Handle guest inquiries, complaints, and requests with professionalism and efficiency
Maintain a clean, organized, and welcoming front office environment
Central Reservations

Process hotel reservations via phone and email
Modify, confirm, and cancel reservations accurately
Monitor room inventory and availability to maximize occupancy
Maintain accurate reservation records and guest information
Office Administration

Perform general administrative duties including filing, scanning, data entry, and document management
Maintain office supplies inventory and place orders as needed
Prepare reports, correspondence, and spreadsheets for management
Coordinate internal communications and assist with scheduling meetings
Ensure confidentiality of company and guest information
Qualifications & Skills

Previous experience in hospitality, customer service, reservations, or office administration preferred
Strong verbal and written communication skills
Excellent organizational and multitasking abilities
Proficient in Microsoft Office (Word, Excel, Outlook)
Experience with hotel reservation systems and booking platforms is an asset
Professional appearance and positive attitude
Ability to work independently and as part of a team
Strong attention to detail and problem-solving skills
Pay: $16.40-$18.00 per hour

Benefits:

Dental care
Extended health care
Life insurance
Work Location: In person