Freight Office Assistant

Job details
Here’s how the job details align with your profile.
Job type
Permanent
Full-time
Full job description
About New Zealand Couriers
Proudly NZ-owned and operated, for over fifty years our company has been driving ahead of the competition thanks to our passionate team and results-focused service delivery. Now with over 1,100 employees, and 550 independent contractors in 25 locations across New Zealand, we are proud to serve the local communities we work in, to be New Zealand’s most experienced courier provider, and to be the flagship brand of Freightways.
We are looking for a new colleague with admin experience and who is driven to provide top customer service at all times.
About the Role
Based at our North Harbour branch, the Freight Office Assistant is a varied role, responsible for the timely handling of damaged, repacked and missorted parcels. You’ll work closely with courier drivers and our Operations team to ensure our customers’ freight is delivered to where it needs to be. With people at the heart of our success, you’ll enjoy the diversity of our team and our customers.
This is a full time position.
Key duties include
Overseeing reception and greeting customers
Resolving customers’ parcel queries with a focus on problem-solving
Contacting customers regarding their undeliverable freight
Cash handling and processing ticket sales

Apply here if you have
Computer literacy – competent in data entry and MS Office Suite
Strong organisational and prioritising skills
Ability to lift up to 25kg – comfortable with repetitive lifting
Customer service or freight industry experience

What can we offer?
A hardworking team dedicated to shared goals
Ongoing employment stability with a trusted NZ brand
Access career opportunities with the Freightways group of companies
If this sounds like you, apply here now! Please include your CV and cover letter detailing your experience and suitability for this role.
All candidates will be required to provide proof of NZ working rights and undergo pre-employment screening, including a criminal history check and drug test