Field Service Technician

About Us:

Toyota Material Handling Australia (TMHA) is a market leader in material handling solutions, offering a wide range of forklifts and warehouse equipment, automation systems, and after-sales services. With a strong commitment to innovation, quality, and customer service, TMHA is dedicated to providing reliable and efficient solutions for businesses.

Position Overview:

We are seeking an experienced and dedicated Plant Mechanic/ Field Service Technicians to join our dynamic team in Queanbeyan and Canberra region. As a Technician at TMHA, you will play a vital role in ensuring our customers' equipment is maintained to the highest standard, minimizing downtime and maximizing productivity. In this role, you will be responsible for carrying out a range of maintenance services including planned maintenance, repairs and modifications at the Customer's site and in accordance with the Customer's requirements and within the Company's guidelines and procedures.

Key Duties & Responsibilities:

Conduct mechanical repairs and maintenance of customer units which includes preventative service and break-downs in a timely manner.
Maintaining professional level of customer service with all TMHA clients and customers.
Diagnose, repair, and maintain a variety of material handling equipment, including forklifts, reach trucks, and automated systems.
Conduct preventative maintenance services to ensure equipment reliability and longevity.
Respond to service calls efficiently, providing on-site technical support and troubleshooting.
Maintain accurate service records and reports.
Communicate effectively with customers to understand their needs and provide solutions that exceed expectations.
Collaborate with the wider service team to ensure a high level of customer satisfaction.
Stay updated on the latest technology and service procedures within the industry.
Ability to maintain accurate records of job sheets, timesheets and any other administrative components.
Qualifications, Requirements & Skills:

Current Driver's licence.
Expereince as Plant Mechanic
Relevant trade qualification (Forklift Mechanic, Automotive Electrician/Light Vehicle Mechanic, Heavy Vehicle, Plant, Diesel Mechanic).
Previous experience within the forklift industry or similar in an associated industry.
Proven experience in servicing and maintaining material handling equipment or similar machinery.
Strong mechanical, electrical, and hydraulic troubleshooting skills.
Ability to work independently and as part of a team.
Excellent communication and customer service skills.
Can Demonstrate:

Good diagnostic and repair skills.
Strong work ethic and self-motivation.
Well-developed mechanical aptitude.
Good time management skills with the ability to work independently.
Strong oral and written communication skills.
Successful applicant will be required to travel and work away from home minimum of 2 consecutive nights per every 2 months consistently.