Job Description
Introduction
Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.
Overview
Why Gallagher?
Gallagher is a global leader in Insurance broking, risk management and consulting, with over 71,000 employees worldwide in over 130 countries. We have a global reach with a local presence and pride ourselves on being a socially responsible and an ethical organisation expressed through our Shared Values, The Gallagher Way. We are proud to have been awarded one of Insurance Business Australia Top Insurance Employers and Forbes Best Employer for Women.
About the role
You’ll be providing dedicated administrative and operational support to a Principal Broker, assisting with the effective management and servicing of client accounts. You’ll play a key role in supporting day to day broking activities, ensuring accuracy, timeliness, and compliance across all client deliverables. The position offers exposure to a professional corporate environment, with on the job learning and ongoing guidance within an established broking team.
A Day in the Life
Manage renewals, new business quotes, and overall account servicing (policies, endorsements, invoicing).
Liaise with clients, insurers, underwriters, and internal teams to meet deadlines and support broking strategy.
Maintain accurate documentation, systems, and processing through collaboration with the Gallagher Service Centre.
Support debtor management, gather client information, and identify key issues.
Continuously improve processes, stay updated through training, and uphold professional and ethical standards.
Skills and experience
3+ experience in a similar client support / administration role
Attention to detail
Clear and effective in stakeholder communication
Great time management and ability to prioritise to meet deadlines
A proactive approach and commitment to client service excellence
Tier 1 qualification is desirable or willingness to complete in first 6 months (Gallagher supported)
What you’ll get
We believe that high performance requires high support. Our benefits are designed to support you professionally and personally:
Career Development: Structured training programs, career pathways and tuition assistance
Flexibility: We offer true work life balance through flexible work options
Wellbeing: Access to our Employee Assistance Program and wellbeing initiatives
Extra time off: Additional lifestyle leave options and paid volunteering days
Financial Benefits: Employee Stock Purchase Plan, Gallagher Rewards (discounts at 1,000+ retailers) and salary sacrificed Superannuation options
Employment offers are subject to satisfactory reference & background checks.
Gallagher is an Equal Employment Opportunity (EEO) employer committed to workplace diversity and inclusion. We embrace a working environment that celebrates individuality and fosters collaboration.
This is an exciting chance to join a global leader and make a real impact. Apply now via Gallagher Careers. Our Talent Acquisition team is here to help at careers@ajg.com.au.
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
Novated Leasing opportunities
Two paid volunteer days annually
Health Insurance Discounts with our Group Insurance Plan
Employee Stock Purchase Program
Paid parental leave
Other benefits include:
Flexible and hybrid work arrangements
Mental Health and Wellbeing Support for yourself and immediate family members
Employee Recognition Awards and Service Milestone Recognitions
Peer Support Program
Annual flu vaccinations
Access to Reward Gateway – discount offers at over 350 retailers!
And more...
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), ****** orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
