Lobby Host

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves:
The Concierge/Lobby Host will assist the Workplace Manager and Workplace Coordinators with operational activities in front of house, accounting and finance, maintenance and operations, vendor oversight, purchasing of material, equipment & supplies, occupancy services and helpdesk. The Lobby Host is also required to provide administrative support to the team when required. You will be based Front of House with support from the Workplace Coordinator. This a dynamic role and no two days are the same. This is not a typical front of house role, you will be actively engaging with stakeholders, assisting in events and providing a strong front of house service to all staff and clients.

Daily Concierge Duties
Greeting clients and providing an excellent customer service: name badges, offering tea and coffee, escorting to meeting room
Answer incoming calls
Meet and greet to all staff, clients and vendors
Manage access badges
Ensuring consumables are maintained and stocktake regularly carried out
Provide assistance for meeting room requirements (booking / moving furniture / reoccurring events)
Participate as a key team member during emergency situations
Assist with the distribution of couriers and mail
Process requests for car parking
Oversee new starters: Access Badges, Parking, Inductions, Lockers, Laptops
Work along side Workplace Manager and Workplace Coordinator for facility related issues, induction contractors and escorting where required
Proactively maintain documentation for front of house via SharePoint and internal systems
Daily inspections of site ensuring all rooms and client zone remain clear and clutter free
Assist the Workplace Coordinator with general admin tasks on reception
Partnering with the Client/Stakeholder(s)Proactively engage stakeholders to ensure that on site client’s expectations are met
Build and develop effective client / stakeholder relationships across multiple levels of the organization

Procurement & Vendor ManagementEnsure vendors are well-managed, delivering services on time and within budget
Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as JLL best practice

Keeping the numbers in checkActively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the JLL Code of Ethics
Ensure financial processes are followed at all times

Ensuring everyone stays safeThis role has the responsibility and duty of care to work safely, taking reasonable care to protect their own health and safety and that of fellow workers and visitors and to comply with the requirements of the health and safety guidelines, policies and rules.

Keeping an eye on the Site & OperationsRecommend continuous quality improvement practices and implement Industry Best Practice operations
Implement building procedures and performance measures and ensure they are maintained at all times
Ensure all Critical Environment (CEM) requirements are met
Review existing operations regularly to reduce costs and improve operational standards
24/7 emergency call support and site attendance is required
Assisting on site with stock take / replenish
Able to work autonomously and efficiently without supervision

Limiting Risk to JLL & the ClientEnsure the JLL Operational Risk Management (ORM) program is implemented and maintained.
Ensure disaster recovering and business continuity plans are implemented and maintained
Ensure escalation procedures and incident reporting procedures are implemented and maintained
Follow established escalation procedures and incident reporting procedures
Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies

Event ManagementWork alongside the Experience Ambassador and PA’s to manage events for the Auckland office, as well as liaising with Wellington Concierge for NZ wide events
Facilitating delivery of catering and event equipment
Overseeing room set ups
Managing calendar invites
Ensuring event space is organized and prepared in advance
Name tags and all HSE requirements met

Managing IT AssetsManage hardware assets as they arrive / keep track of the records whilst working alongside IT
Receiving goods and distributing amongst the team
Following client procurement and supply guidelines

Sound like you? Why don’t you apply? To apply you need to be:
A motivated self-starter with a proven track record of successfully delivering best practice and quality to their client.
Proactive with a keen eye for detail and the ability to balance multiple priorities.
Possess a can-do attitude with proven ability to build and maintain relationships
A strategic thinker who is capable of dealing with ambiguity and solve complex problems effectively
Knowledge of local occupational health and safety requirements
Knowledge of vendor management for specialized services
Has a basic understanding of Facilities services with soft or hard services
Strong administrative skills
Strong communicator – Good presentation skills and possesses strong verbal & written communication skills, also an active listener
Self-motivated; confident & energetic
Ability to effectively deal with stressful situations
Flexible – able to adapt to rapidly changing situations
Strongly goal-oriented – able to focus on meeting all performance targets
Is a team player – able to cooperate and work well with others to meet targets
Proven ability to initiate and follow through with improvement initiatives
Exhibits honesty & trustworthiness
Open to new ideas & willing to challenge status quo
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.