Receptionist

The Ainslie Group has been in Canberra since 1927, and we are proud to have grown into leaders of the Canberra Community through our support of AFL, golf, and hospitability services. We have a well-established, and continually growing, team of over 150 staff and 45,000 members across both our Gungahlin and Ainslie clubs, some of which have been with us for more than 30 years!

As a well-recognised and reputable Club Group in the ACT, the Ainslie Group has received a variety of awards for our contribution to the local community. Most recently we were awarded with three accolades by Clubs ACT for Sustainability and Environment, Heart of the Community, and Contribution to Sport, Community Development and Wellbeing.

We are continually seeking enthusiastic and dedicated Customer Service professionals, eager to join our diverse team. Our members and guests are our key focus and we strive to meet and exceed their expectations at all times.

COME AND JOIN the innovative, fun and lively group of people that make up what is the very reputable Ainslie Group!

To ensure all applications are reviewed by the appropriate hiring managers, we kindly ask that all candidates submit their applications online.

We are unable to accept paper CVs handed in at the venue, as our recruitment process is managed digitally to help us stay organised and ensure every application receives the attention it deserves.


Receptionist
Objectives

The key objective of the Receptionist role is to act as an ambassador for the Club, ensuring exceptional patron experiences by greeting visitors warmly, efficiently managing membership inquiries, and providing accurate information while maintaining professional standards. The successful candidate for the role will be working with a variety of internal and external stakeholders in the daily duties of the role and will work on prioritising positive member experiences through everyday interactions.

Key Responsibilities

Greet all guests that enter the Club in a polite, friendly and professional manner.
Ensure all patrons are current members and/or facilitate appropriate sign-in for guests in accordance with Club Policy and Legislation.
Enforce Dress Regulations will all patrons in accordance with Club Policy and the Anti-Discrimination Act.
Enforce all security, RSA, RCG and other patron-related policies and procedures, including refusal of entry.
Maintains appropriate awareness of KYC and enforces/reports self-exclusion entry attempts to Gaming Coordinator.
Provide accurate information for self-exclusion readmittance.
Accurate cash handling and dispense, alongside appropriate record keeping for gambling harm purposes.
Manage all incoming calls and general patron enquiries appropriately, in accordance with Club policies and procedures.
Take comprehensive messages for internal management staff and forward via email.
Assist with general administration and data entry tasks, as directed by Management
Perform various cleaning duties of common areas such as foyer and reception
Maintain personal presentation to the highest standard
Any other duties as listed in the PD for the role, or as directed by Management
Receptionist Position Requirements

Maintains a positive and professional attitude at all times
High-level verbal communication skills, with the ability to build rapport with a diverse range of stakeholders
Ability to receive and act on constructive feedback
General IT knowledge to facilitate computer systems use
A lively and dynamic individual with a keen eye for customer needs and delivering memorable experiences
Valid RSA, RCG, and Police Clearance
Immaculate grooming and hygiene standards
Additional Employee Benefits

Employee assistance program
Opportunities for career progression across a wide range of specialisations
Training and development opportunities
Supportive team environment
Discounted food and coffee on rostered workdays
Free parking
Additional club benefits
APPLICATIONS:

If you feel you have the skill set to take on this role within one of Canberra’s leading club groups, please submit your resume, stating relevant experience, on the Seek portal.

The Ainslie Group is proud to be an Equal Opportunity Employer and encourages candidates from all backgrounds, ethnicities, genders, sexualities, disability statuses, and other personal characteristics to apply.

Please note, a Police Check will be required as part of the onboarding process for the successful candidate.