Job Description
SG13 LIMITED is seeking a reliable Store Manager to oversee operations at its Hell Pizza store in Strathmore Park, Wellington. The role involves managing staff, ensuring high customer service standards, controlling inventory, and supporting overall store performance in a fast-paced environment.
Key Responsibilities
Manage daily store operations to maintain efficiency, support strong performance, and achieve sales and profitability targets.
Lead, support, and inspire team members to deliver outstanding customer service and uphold a welcoming, professional store environment.
Respond to customer queries and issues promptly and courteously to ensure a positive overall experience.
Drive sales by applying effective merchandising strategies, promoting store offers, and clearly highlighting deals to customers.
Plan and execute local store marketing initiatives (within company guidelines), including community engagement, promotional campaigns, and sales-driving activities to increase foot traffic and revenue.
Monitor sales trends, customer preferences, and local competition to identify opportunities and implement strategies to improve store performance.
Manage store financial activities, including budgeting, cost control, accurate transaction handling, and preparing reports for senior management or the Director.
Take ownership of profit margins by controlling labour costs, minimising wastage, and optimising operational efficiency.
Ensure full compliance with health, safety, and hygiene standards to maintain a secure and clean workplace for both customers and staff.
Train and supervise employees, ensuring adherence to operational processes, service expectations, and efficient task performance.
Develop staff rosters and manage workforce planning to ensure optimal staffing levels in line with business demand.
Track inventory levels, oversee stock replenishment, liaise with suppliers, and explore alternative sourcing options to ensure consistent product availability.
Maintain high standards of store presentation, cleanliness, and staff grooming to reflect the brand’s quality and professionalism.
Supervise food preparation and service to ensure products meet quality standards and align with store requirements.
Manage customer orders, promote special deals, and provide product recommendations to enhance customer satisfaction and engagement.
Establish performance goals for staff, provide regular feedback, and recognise strong achievements to foster a positive team culture.
Contribute to business planning, forecasting, and budgeting processes to support long-term growth.
Work Hours and Benefits
Required to work for a minimum of 30 hours per week
Paid between $28 to $35 per hour.
Other Important Requirements:
Minimum 1 year of relevant work experience or at least a Level 5 relevant qualification.
Available for weekend and late-evening shifts as needed
Physically fit and able to stand for extended periods.
Self-motivated, reliable, and detail-oriented.
Strong leadership and teamwork abilities.
Good communication skills.
Able to work effectively in a fast-paced food service environment.
Well-organised and capable of coordinating staff efficiently.
Committed to maintaining high service quality and customer satisfaction.
Pay: $28.00 – $35.00 per hour
Work Location: In person
