Job Description
Onside started on a dairy farm in Canterbury, New Zealand, where 13 properties, hundreds of contractors, and zero visibility created a problem that spreadsheets couldn't solve. We built the answer: software that helps rural and agricultural businesses manage who's on farm, keep people safe, and protect against biosecurity risk.
Today we operate across Australia, New Zealand, and North America - helping rural businesses manage safety, contractors, operations, and biosecurity from a single platform. The mission is to protect the world's food supply. It's what gets us up in the morning.
The role
Customer success at Onside is a genuine ownership role. You'll carry a portfolio of accounts and be accountable for what happens to them - adoption, retention, health, and the value customers can point to when renewal comes around.
Our customers are farmers, agribusinesses, and rural operators. They're not typical SaaS buyers. Building trust with them takes patience, credibility, and the ability to show up in their world, not just on a Zoom call. If you're someone who takes pride in long-term relationships and gets frustrated when customers aren't getting the most out of a product they're paying for, this role was built for you.
What you'll do
Own and drive ongoing value realisation throughout the customer lifecycle, from post-onboarding onward
Build genuine relationships with farm operators, managers, and the contractors using Onside in the field
Identify early signals of risk and get ahead of them; no account should deteriorate without a plan
Partner with customers to make sure they can measure and articulate the value they're getting
Be the voice of your customers back into the business - their feedback shapes our product roadmap
Requirements
Experience owning customer relationships within an agricultural environment - you understand what good looks like
Commercial instincts - you think about retention, not just satisfaction
The ability to build trust with people who didn't ask for software and need to be shown why it works
Clear communicator who keeps things simple, for a farmer in the paddock and an executive in the boardroom
Organised and proactive by nature; a large portfolio doesn't overwhelm you, it motivates you
Benefits
We hire great people and get out of their way. Our culture runs on trust, autonomy, and the belief that the best ideas should win, regardless of where they come from. You'll know what's expected, you'll see how your work connects to the mission, and you'll be surrounded by people who take their craft seriously without taking themselves too seriously.
The team is close-knit, commercially-focused, and genuinely enjoys working together. Hybrid flexibility, meeting-free Wednesdays, clear growth pathways, and a product you can be proud of. That's the deal.
