Clerical Administrator, North Shore Hospital

Clerical Administrator North Shore Hospital
Permanent, full time role (Monday to Friday 0800 - 1630 hours)
General Surgery Department
Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.
About the Role

As a Clerical Administrator, you will be responsible for managing referrals, waiting lists, and booking surgery for patients requiring services offered at our sites based at North Shore and Waitākere Hospitals. This includes working closely with nurses and doctors to schedule appointments and patients surgery events efficiently and effectively, to ensure optimal utilisation of the service provided to the public within the Health New Zealand Waitematā District.

This is a band 5 role under the PSA National Health Administration Workers collective agreement.

Click here to view the position description.

About Us

Health New Zealand Waitematā provides health services to approximately 650,000 residents of the North Shore, Waitakere, and Rodney areas. It has the largest population of any district health area.

For more information on living and working in Waitematā District, click here.

About you

As the first point of contact for our patients, it is essential that you have excellent communication skills (both written and verbal) and promote a professional image whilst providing excellent customer service.

Your empathetic nature coupled with your desire to help those around you, will quickly see you succeed in this role. This is a great opportunity for someone who enjoys variety and is willing to go the extra mile.

If you possess the following range of skills, we look forward to receiving your application:

Excellent reception and telephonic skills
Accurate computer and data entry skills
Interactive Team Player
Self-motivated
Strong customer focus
Process and procedure orientated
Flexibility and willingness to work with changing priorities are essential
Great interpersonal and communication skills
Knowledge of hospital information systems would be advantageous (however training will be provided to the successful candidate)
Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click apply now. All applications must be submitted through our online careers portal by 24 May 2026. If you have any questions about the role, please contact Sarah Kneller Recruitment Consultant via sarah.kneller@tewhatuora.govt.nz.

We will review applications as received and may proceed with the recruitment process before the closing date of this advert.

Job reference: WDHB21353