Job Description
Xuba is a Waikato-based IT Solutions Company and was formed with a vision for a smarter, faster, and more cost-effective IT support solution for businesses.
At Xuba, we are committed to providing a personable and flexible service to our clients who span a variety of industries.
For this role, we are looking for someone who is a client-focused, quick, proactive, and enthusiastic Level 2/3 Managed Services Engineer with the ability to communicate effectively and efficiently with both technical and non-technical staff. No two days will be the same, and you may be working across multiple tasks at one time.
You will be working as part of the Xuba team, ensuring all our client's technical needs are met promptly. Your time will be spent between Xuba HQ in Hamilton and on the road looking after our clients throughout the Waikato.
Responsibilities will include;
Troubleshooting, managing, and resolving technical support, hardware, software, and network tickets/issues.
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, and report issues to the Service Desk for escalation.
Ensure proper recording and closure of all issues, informing management of recurring problems.
Document knowledge in the form of knowledge base tech notes and articles.
Monitor the Service Desk for tickets assigned to the queue and process them based on priority.
Assist with onboarding of new customers, administration, support, diagnosis, and troubleshooting of problems with PCs, software, and communications devices.
Proactively propose enhancements and improvements to a client's infrastructure/environment.
Assist in ensuring compliance with security policies and procedures.
Qualifications:
Our ideal candidate has 5 years of experience supporting clients IT infrastructure, with at least 3 years working in Level 2/3 roles, with the following:
Effective communication skills, both oral and written.
Certifications and or experience managing and supporting Microsoft platforms, including 365, SharePoint, Teams, Azure etc. Extensive SharePoint experience and/or certifications are desirable
Demonstrated customer service and interpersonal skills with the ability to provide training and support to non-technical customers.
Understanding of networking, including but not limited to TCP/IP, DNS, DHCP.
Ability to work in a team atmosphere that promotes positive working relationships with both internal and external customers.
Ability to multitask and work effectively in stressful situations.
The salary for this position will be negotiated depending on your experience and ability.
Although the position is based on a 40-hour week, the nature of IT support will mean that at times your hours will need to be flexible, and some on-call work will be required. Training will be provided.
If this sounds like you and you'd like to join a tight-knit team of clever people and work in a fun environment where your skills will be developed, then please apply now
Applicants for this position should have NZ residency or a valid NZ work visa.
