IT Support Engineer

We are seeking a talented and highly skilled IT Support Engineer. This is a permanent role with an immediate start but we will wait for the ideal candidate. The IT Support Engineer will be the first point of contact for Tatua’s 500 staff to provide L2 support for all ICT incidents and requests through our service desk, along with assisting our Systems Engineers with the management and enhancement of our infrastructure.

We’re a growing company with a small team of highly dedicated ICT professionals who give their all in supporting the success of this great company. Because of our small team size, our workload is diverse and is a great opportunity to gain a broad range of experience. We don’t run a typical desk-bound service desk; we encourage that you get out and interact with our customers directly, with a more hands-on approach to support.

The ideal candidate for this position will be able to prioritise workload, engage with and relate to our customers, is passionate about providing exceptional customer service, able to follow our processes to resolve issues quickly, and able to deliver quality outcomes against deadlines.

Required Personal Attributes:

A team player with a strong sense of ownership & responsibility
Excellent communication skills; advanced written and verbal English is essential
Excellent customer service skills; strong interpersonal skills and able to quickly establish a good rapport
Exceptional attention to detail
Excellent analytical and problem-solving skills
Strong time management and workload management skills
Composure in high-pressure situations
Self-motivated and committed to personal growth
The ideal applicant will have the following experience and knowledge:

3+ years’ experience working in a structured ICT service desk or similar customer-facing technical support role
Experience supporting Microsoft-based corporate environments
Microsoft 365 qualification
Experience provisioning and supporting mobile devices running Android and iOS
Experience with or exposure to business-critical applications and systems such as ERP, preferably from a support role
Understanding of ITIL framework
Demonstrated understanding of fundamental networking concepts and technologies
Experience in either the dairy industry or food manufacturing
The successful applicant will have at least a technology related qualification and 3+ years relevant experience.

Our Values at Tatua

Co-Operative at the Core: We create shared success for our people, shareholders, customers and community
Committed to Tomorrow: We encourage innovation to forge our own path for a thriving future
Everyday Good People: We take pride in doing our best, with care and integrity

Applications close: 18 May 2026